Service Delivery Team Manager
Job Description
Manage a team of Service Delivery Team Leaders and indirectly support the SRE teams across multiple customer environments.Align operations with customer goals and ensure consistent delivery of high-quality, reliable support.Foster a culture of trust, accountability, and continuous learning within your teams.Be a steady presence for your SDLs—guiding their growth, supporting performance, and helping them make good decisions.Act as a partner to our customers—communicating value, resolving challenges, and co-creating solutions.Collaborate with other internal teams (e.g., Security, Automation, People Ops) to drive improvements and scale what works.
Qualification
8+ years of experience in service delivery, SRE, DevOps, or technical operations, with at least 3 years managing team leads or people managers.Strong knowledge of SRE and IT operations concepts such as SLIs/SLOs, incident response, and infrastructure automation.Proven success leading 24/7 or distributed teams, ensuring service stability and team alignment.Ability to balance client needs, team health, and business priorities across multiple properties or regions.Excellent communication skills with the ability to convey clarity and empathy, especially in high-stakes conversations with clients or direct reports.Familiarity with compliance frameworks (SOC 2, ISO, PCIDSS), leadership coaching programs, or FinOps practices is an advantage.
About The IT Solutions Provider
IT Solutions Provider specializes in making data center and cloud operation teams thrive. Our global team of service architects, infrastructure admins and software engineers have built and operated some of the worlds largest, most scalable environments over the past two decades. Our philosophy is about making technology "werk" for our customers by tailoring solutions to their exact needs. We believe that products, services, tools and processes should serve the needs of people, NOT the other way around. From 24/7 monitoring to infrastructure design to application development, we've got you covered.
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