Senior IT Support and Applications Specialist
Job Description
Deliver high-quality support for the company's IT infrastructure, networks, systems and Hardware).Support and maintain key business applications (e.g. ERP (Pronto), CRM (Zoho), Bartender Print Stations, Printers, Mailbox Storage, etc).Conduct cyber cybersecurity audit and checks.Provide timely helpdesk services.EDI implementations and action EDI deliverables.Maintain regular system updates, backups, and documentation.Ensure systems resiliency and performance (servers, software, hardware etc up time).Manage user accounts, access levels, and security across digital systemsCoordinate and participate in IT-related projects and liaise with stakeholders.Identify technology gaps and opportunities that drive innovation and efficiency.Work with vendors to support business objectives.Manage IT inventory.Manage Software licensing.Assist with the procurement of hardware and software.Follow company onboarding and offboarding procedures.Conduct IT Deliverables diligently.Office 365 Suite Management.Fulfil other duties as required by management and other department personnel as requested/requiredThe ideal candidate will be the go-to expert for all things IT, have a strong technical background, excellent communication skills, and a proactive mindset to support, maintain, and improve IT systems, while also acting as a bridge between users and technology.
Qualification
Minimum 5 years of experience in IT support, coordination, and systems administration.Proficiency in supporting Microsoft environments (Windows, Office 365, Entra, Active Directory).Strong problem-solving skills and ability to communicate technical concepts to non-technical users.Experience in ERP, or other business-critical systems.ITIL awareness or exposure to service management practices.Knowledge of cybersecurity concepts and proficient in network and devices security management.Project Time management and coordination abilities.A self-starter with strong analytical thinking and a can-do attitudeStrong understanding of IT systems, digital platforms and enterprise environments.Strategic mindset with a passion for problem-solving and business improvement
About The Offshoring Solutions Company
A business solutions provider offering offshoring services in areas such as accounting, IT, and customer support. It helps companies improve efficiency, reduce costs, and scale operations by providing skilled professionals and tailored support solutions.
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