Senior Data Center Infrastructure Engineer
Job Description
Serve as a Subject Matter Expert (SME) for large-scale infrastructure operations, sharing expertise, documenting best practices, and conducting root-cause analyses for high-impact or recurring incidents.Lead incident management, response coordination, troubleshooting, and proactive customer communication during system outages and production incidents.Facilitate regular sync-up meetings with stakeholders to communicate updates, clarify issues, and gather customer feedback.Analyze and report operational metrics to drive informed decision-making and continuous process improvements.Develop and enhance operational tools and automated solutions to increase efficiency and reduce operational overhead.Document comprehensive operational procedures, configurations, and environment setups.Identify and eliminate operational toil by automating repetitive tasks and optimizing processes.Train junior engineers in different subjects of expertise.Participate in a 24x7 shifting rotation.
Qualification
Bachelor's Degree in Information Technology, Engineering, or related field.Minimum of 5 years of experience supporting critical, high-availability production environments, focusing on automation and operational enhancements.Strong Verbal and written communication skills Required Technical Skills:Minimum of 5 years’ experience in at least 1-2 tools per domain:Linux Systems Administration: RHEL, CentOS, Ubuntu, or similar Unix-based OSVersion Control : Git, GitHub, GitlabNetworking: Core networking principles, Load Balancing, Reverse Proxies (Nginx), Software-Defined Networks (SDN), DHCP, DNS
About The IT Solutions Provider
IT Solutions Provider specializes in making data center and cloud operation teams thrive. Our global team of service architects, infrastructure admins and software engineers have built and operated some of the worlds largest, most scalable environments over the past two decades. Our philosophy is about making technology "werk" for our customers by tailoring solutions to their exact needs. We believe that products, services, tools and processes should serve the needs of people, NOT the other way around. From 24/7 monitoring to infrastructure design to application development, we've got you covered.
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