• Collection of all accounts in the portfolio following the defined collection strategy 
and accountability of aged receivables as per defined metrics/SLAs
• Accountability for debt and cash targets achievement on a quarterly/monthly basis
• Written / oral communication on open balances + reconciliation of accounts for  portfolio
• Correct handling of UMCC as per ICMP guidelines
• Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
• Implementation of service stops/ remove stops according to process
• Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
• Participation in month end reporting closing activities in alignment with ICMP Benefits:

HMO + 3 Dependents – Day 1 of Joining

5K medicine reimbursement/year

12 Vacation Leave

12 Sick Leave (8 unused is converted to cash)

Life Insurance

Government Mandated benefits

Work Location: Taguig

Work Arrangement: Hybrid

Work Schedule: US Shift

• 1 year of working experience within B2B collection or order to collect organization 
(Preferred)
• University Level education (Preferred)
• Proven track record in meeting targets and SLA’s.
• PC literacy, particularly in MS Office (Windows NT).
• Demonstrate a customer focused orientation
• Fluency in (specific language), both written and verbal. 
• Results / Target driven
• Self-motivated and willing to learn new skills
• Team Player 
• Ability to work on own initiative 
• Adaptable to a changing environment & flexible regarding working patterns
• Excellent communication skills