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A global provider of offshoring services specializing in legal, compliance, and business support solutions. It helps organizations improve efficiency, reduce operational costs, and focus on core activities by delivering high-quality, scalable support. With a strong emphasis on accuracy, security, and client partnership, it serves a wide range of industries through teams located across multiple global delivery centers.
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Senior Creative Director
Job Description
The role will be responsible for: Re-evaluating and strengthening our conceptual and creative design offerings Defining clear, sellable design services and engagement models Leading multi-disciplinary design teams across India and the Philippines Partnering closely with Sales, Account Management, and Operations to drive revenue, margin, and client satisfaction
Key Responsibilities
Design Strategy & Creative LeadershipOwn and evolve the end-to-end design strategy, ensuring services align with market demand, client expectations, and competitive benchmarks. Act as a hands-on design expert and thought leader, capable of guiding conceptual design, visual storytelling, branding, UX/UI, and high-impact creative output. Define creative standards, frameworks, and governance to ensure quality, consistency, and differentiation at scale. Commercial & Client Leadership (Must Have)
Operate with a strong agency mindset, leading design services in a client-facing, revenue-driven environment. Partner with Sales and Account teams to: Shape creative solutions and proposals Participate in client pitches, solutioning, and presentations Define scopes, pricing logic, and engagement models Utilization and capacity planning Cost-to-serve and margin awareness Contribution to account growth and revenue expansion Own accountability for commercial performance, including: Build trusted relationships with senior client stakeholders and act as a strategic design advisor.
Service & Operating Model Development
Reassess existing design and creative offerings (presentation graphics, conceptual design, UX research, MarTech enablement, etc.) and refine them into clear, market-ready services. Define and institutionalize: Design workflows (brief → estimate → deliver → measure) Quality assurance and review mechanisms SLAs, turnaround models, and escalation paths Ensure scalability and repeatability of design delivery in an outsourced services model
People & Multi-Geography Leadership Lead and develop design teams across India and the Philippines, including managers, leads, and senior designers. Build leadership depth, succession planning, and high-performance culture across locations. Drive consistent ways of working across geographies while remaining sensitive to local operating nuances.
Performance Management & Continuous Improvement
Define and track relevant KPIs for design services, including (but not limited to): Delivery performance and quality Rework reduction Client satisfaction (CSAT/NPS) Utilization and productivity Drive continuous improvement through process optimization, tooling, and capability enhancement.
Design Strategy & Creative Leadership
Service & Operating Model Development
Qualification
Must Have
12+ years of overall experience in design leadership roles. Prior experience working in a design agency or creative agency (strongly required). Demonstrated success in client-facing, outsourced, or professional services environments. Proven experience leading multi-disciplinary design teams at scale. Strong exposure to commercial models, including pricing, utilization, margin awareness, and account growth. Excellent communication, presentation, and stakeholder management skills, suitable for global clients. Ability to balance creative depth with operational rigor. Good to Have
Experience across multiple creative service lines (presentation design, branding, digital, UX, MarTech). Exposure to global clients across regions (AMER, EMEA, APAC). Experience contributing to or shaping GTM strategies for creative services. Familiarity with design and workflow tools used in scaled delivery environments. What This Role Is Not
Not a pure internal design or shared-services role. Not a hands-off creative director position. Not an individual contributor role. This role is for a leader who can run design as a business, not just as a function.
Why This Role Matters
This position plays a critical role in elevating how design is positioned, sold, and delivered across our client portfolio. The Director – Design will help shape our long-term creative vision while ensuring strong execution, commercial discipline, and client impact.
Why This Role Matters
This position plays a critical role in elevating how design is positioned, sold, and delivered across our client portfolio. The Director – Design will help shape our long-term creative vision while ensuring strong execution, commercial discipline, and client impact.
About The Business Enablement Services Firm
Senior Creative Director
Salary
140,000-180,000/month
Position Level
Manager
Job Level
Experienced Hire
Job Type
Full Time
Hiring Until
03/31/2026