Engagement Manager
Job Description
As an Engagement Manager, you will own the end-to-end success and profitability of our most strategic client accounts. Acting as the single-threaded leader, you will:
Be the Trusted Partner – Build executive-level relationships, navigate complex organizations, and ensure alignment on value delivery and transformation goals.Drive Business Growth – Translate company’s GenAI Factory, Agentic AI, and Data Platform capabilities into compelling business outcomes that expand client budgets and sponsorship.Ensure Predictable Delivery – Govern multi-squad programs from discovery to hypercare with rigor, discipline, and security/compliance at the core.Own the Numbers – Manage account-level P&L, driving revenue, margin, and collections with transparency and precision.Shape the Future of AI/ML at Scale – Orchestrate pilots-to-production journeys on AWS, embedding best practices for cost, security, and evaluation guardrails.Build High-Performing Teams – Scale and coach cross-functional squads, fostering a culture of accountability, innovation, and measurable impact.
Qualification
Client Leadership & Stakeholder Management: Proven ability to engage senior client executives, run QBRs, align roadmaps, and manage escalations across complex organizations.Account P&L Ownership: 3–5+ years of experience owning revenue, gross margin, forecasting, invoicing/collections, and profitability levers at account level.Delivery Governance: Hands-on experience with gated delivery frameworks, RAIDs, SteerCos, quality gates, change control, and SDLC best practices (CI/CD, IaC, evaluation guardrails).Solution Fluency (High-Level): Understanding of GenAI (RAG/Graph-RAG, guardrails, evals), Data Platforms (ETL, catalog/lineage, Iceberg/Delta, Redshift), and AWS (S3, Lambda, Bedrock, SageMaker, EKS, IAM).Growth Leadership: Track record of expanding client relationships, leading pursuits, building value cases, and shaping proposals/SOWs.
Risk, Compliance & Quality: Skilled in regulatory alignment (data privacy, model governance, masking/consent), maintaining risk registers, and enforcing delivery excellence.People & Culture: Experience coaching PMs/EMs/Tech Leads, scaling multi-squad delivery models, and embedding high-accountability team practices.Commercial Acumen: Strong command over pricing models (T&M, squad-based), change orders, contract mechanics (MSA/SOW/WO), and negotiation with client procurement/legal.Experience: 8–15 years in consulting, SI, or product-led services with at least 3–5 years of account-level P&L accountability.Education: Bachelor’s degree in Engineering or MBA (both preferred).
Nice-to-Have Skills:Deep hands-on experience with GenAI orchestration frameworks (Bedrock Agents, MCPs, tool integrations).Familiarity with modern data stack tooling (DBT, Glue, Lake Formation, Apache Airflow).Multi-hyperscaler awareness (Azure, GCP) beyond AWS.Prior experience working across ASEAN & Australia markets with cross-cultural delivery.Exposure to regulatory frameworks (APRA, MAS TRM, PDPA, GDPR) in data/AI programs.Thought leadership: whitepapers, conference presentations, or industry panels.Track record of shaping strategic GTM offerings in GenAI, Data, or Cloud consulting.
About The AI Consulting Firm
This Data and AI consulting firm helps enterprises achieve measurable business outcomes by building modern data platforms, machine learning solutions, and generative AI systems that solve real-world challenges across industries such as telecom, banking, retail, travel, and hospitality. With hands-on, outcome-focused teams experienced in large-scale environments, the company specializes in turning AI initiatives into production-ready systems tied directly to business metrics. Its expertise spans AI coworkers and agentic systems, modern data stacks, and customer value management and revenue growth solutions that enable personalization, automation, and improved ARPU and lifetime value. Operating across multiple regions, the firm fosters a culture of clarity, ownership, and technical excellence, hiring people motivated by solving complex problems.
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