The CoPilot Studio Lead is responsible for designing, building, and deploying repeatable industry agent suites and custom Copilot agents, workflows, and automations that solve real business problems for Australian SMBs, focused on customer success and repeatable solution patterns.This role operates within the Delivery function, leading our Copilot Studio capability - working hands-on to build copilots and agent-based workflows, while guiding a small technical and business workflow team.You will directly support clients with Copilot solutions, contribute reusable blueprints and workflows to the company's product library, and help shape future capability by bringing deep insight into how SMBs work and where AI can meaningfully improve productivity.As a subject-matter expert, you will also engage with the community, sharing knowledge, showcasing use cases, and helping SMBs build confidence and capability with AI tools. Key Responsibilities

Copilot & Agent Design

Lead design & build of Copilot agents, workflows, and business automations

Develop repeatable templates and reusable prompt libraries

Apply business logic, conversational design, and process understanding to build real-world workflows

Client Delivery & Advisory

Work directly with SMB clients to translate needs into Copilot solutions

Conduct discovery workshops & solution scoping

Provide advice on use cases, readiness, adoption, and AI enablement

Support deployment, testing, optimisation, and client success

Workflow & Pattern Development

Identify and design agent workflows aligned to SMB business processes

Build standardised “SMB AI playbooks” for common functions (HR, finance, ops, etc.)

Collaborate with Engineering by informing workflow design & user patterns

Studio Leadership

Mentor and guide a delivery pod (workflow analysts / AI builders)

Ensure quality, consistency, and structured delivery

Foster a culture of ethical, practical and business-outcomes first AI use

Community & Content Contribution

Participate in mySMB.com Community events, webinars, demos & knowledge sharing

Contribute expertise to support clients adopting Copilot tools

Create internal documentation and contribute to learning experiences supporting adoption

You are a practical AI builder with strong business process instincts and a passion for helping organisations adopt technology that works.

You love designing intelligent workflows, solving operational problems, and shaping real business outcomes - not building tech for tech’s sake.

You are confident leading people and working with customers, guiding discovery, simplifying complexity, and turning ideas into useful, repeatable digital solutions.

Essential Experience

Proven experience designing and building with Microsoft Copilot Studio and/or Power Platform

Strong workflow and process-mapping skills (preferably SMB processes)

Demonstrated hands-on experience designing, building, and delivering automation / AI / low-code solutions for business users (hands-on maker, not just advisor)

Consultative problem-solving and client communication skills

Experience mentoring or leading delivery teams or pods

Ability to take ambiguous ideas and turn them into working solutions

Strong communication, stakeholder management, and organisational skills

Desirable

Microsoft certifications (Power Platform / AI)

Experience working in or with SMBs

Knowledge of M365 ecosystem and connectors

Experience facilitating workshops or presenting to non-technical audiences

Exposure to prompt engineering and agent design patterns