Content Specialist
Job Description
Create and maintain high-quality content, including how-to guides, templates, checklists, policies, standard operating procedures, and knowledge base entries tailored to SMB needs.Collaborate with subject matter experts across HR, finance, legal, operations, and compliance to translate expertise into user-friendly, accurate and accessible content.Research and validate content against current Australian SMB regulations, industry standards, and best practices to ensure accuracy, relevance, and compliance.Tag, structure, and organize content in a centralized library using metadata, folders, and naming conventions to support easy search and navigation.Audit and update existing content regularly to reflect evolving regulations, user feedback, and business priorities.Support the content publishing lifecycle, including version control, formatting consistency, and workflow improvements.Contribute to course and program materials, such as internal guides, training modules, or webinars as needed.Coordinate with design and product teams to support the creation of visual and interactive content formats (infographics, video summaries, slide decks, etc.).Monitor content performance, gather user feedback, and regularly update materials to reflect industry and regulatory changes.Support continuous improvement of content management processes, tools, and standards.
Qualification
Must-Have:Excellent writing and editing skills in English, with a focus on clarity, accuracy, and business tone.Proven experience producing content for websites, internal knowledge bases, or structured documentation libraries.Strong ability to organize content logically and apply consistent formatting, versioning, and metadata practices.Solid research skills and ability to translate complex information into simple, actionable resources.Experience with content platforms such as SharePoint, or similar systems.Preferred:Background in content creation for HR, legal, operations, or finance-related topics.Understanding of Australian small business operations or compliance requirements.Familiarity with content governance practices and document control.Experience working in remote, cross-functional teams.
About The AI Solutions Company
An Australia-based AI solutions company that provides intelligent, data-driven technologies to small and medium-sized businesses. It helps streamline operations, improve decision-making, and drive growth through customized automation and machine learning solutions tailored to each business's unique needs.
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