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Client Success Manager

Job Description

  • Serve as the key relationship manager for assigned industry clients, ensuring satisfaction, renewal readiness, and long-term success.
  • Run regular client cadences, share updates, resolve concerns, and surface improvement opportunities.
  • Coordinate with HR Delivery, IT, Recruitment, and Learning to ensure offshore staff are supported across their lifecycle.
  • Track account health—attendance, engagement, performance, and risks—and flag issues early.
  • Manage documentation, notes, and reporting for each account to ensure transparency and continuity.
  • Support client growth by identifying upsell opportunities and coordinating with Client Success Manager – Channel.
  • Build positive, proactive working relationships with both clients and offshore team members. 
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    Qualification

    Required Competencies Role-Specific 
  • Strong relationship management, issue resolution, and client communication skills
  • Experience in a client-facing coordination role (CS, AM, onboarding, delivery ops)
  • Familiarity with service delivery models in BPO, staffing, or offshore environments 
    • Cognitive & Executional 
  • Detail-oriented and organized—keeps meetings, updates, and follow-ups on track
  • Quick problem-solver—knows when to escalate and when to resolve independently
  • Time-conscious and structured—juggles multiple accounts without losing pace 
    • Leadership (Influence-Level) 
  • Earns trust with clients and peers through consistency, clarity, and calm execution
  • Works cross-functionally to get things done—no silos, no blame
  • Presents with confidence—brings clarity and credibility in every touchpoint 
    •  ???? Culture & Values Fit 
  • Showing up consistently for your clients and the offshore team behind them
  • Solving problems fast and communicating clearly—because trust is earned in moments
  • Taking ownership of the experience—not just tasks
  • Making remote work personal, human, and high-performing
  • Leading with hustle, heart, and follow-through—because outcomes and relationships both matter 
    •  ???? Experience & Background Must-Have: 
  • 3+ years in a client success, account coordination, or delivery support role
  • Experience working in BPO, outsourcing, or client-servicing environments
  • Strong verbal and written communication skills 
    • Nice-to-Have: 
  • Exposure to F&A, professional services, healthcare, or SMB clients 
    • Familiarity with issue tracking tools, client cadence templates, or reporting dashboards 

    About The Outsource Solutions Company

    A BPO company specializing in providing managed and supported outsource services for small and midsize businesses in Australia.

    Client Success Manager

    Outsource Solutions Company

    Makati

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    Salary

    50,000-90,000/month

    Position Level

    Supervisor

    Job Level

    Experienced Hire

    Job Type

    Hiring Until

    07/31/2025

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