Dynamics 365 is a multi-faceted tool for Customer Engagement, Unified Operations, Marketing, Retail and Talent management. This course will familiarize the learner with Dynamics 365 functionality and business value. The course will cover Dynamics 365 applications, the Power Platform, cloud concepts, the security model, and licensing considerations. A review of each Dynamics 365 application will include in-depth demonstrations of real-world business scenarios where Dynamics 365 represents a unified solution.

What you’ll learn：

• Identify the Dynamics 365 application offerings
• Demonstrate the business value of the Power Platform
• Understand cloud and Azure concepts
• Understand licensing, deployment and release concepts
• Find Dynamics 365 implementation support

Course Outline

Module 1: Introduction to Business Applications

• In this module, all Business Application modules and functionalities will be introduced, focusing on Customer Engagement, Unified Operations, the Power Platform, and their corresponding business applications.z

Module 2: Cloud concepts

• In this module, we discuss high-level cloud concepts and introduce Microsoft’s cloud offering, Azure, examining its relationship with Dynamics 365.

Module 3: Managing deployments and releases

• In this module, we cover important implementation considerations, including types of deployments, release cadences, and security model design.

Module 4: Licensing, onboarding and support

• This module empowers the learner to get started with Dynamics 365 by exploring licensing options and finding implementation support.