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Technical Support Representative (Pooling)

RingCentral

Remote / Work-at-Home

Hiring until April 23

Job Description

JOB DESCRIPTION

  • Apply knowledge of the company's services, VOIP technology and networking hardware and software.  Provide technical support to customers.  Understand network architecture required to support VoIP services.  Recommend network hardware, software and design elements.  Answer technical questions, solve technical problems and suggest appropriate workarounds.  Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
    • Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
    • Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
    • Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

 

Qualifications

Educational Attainment

College Undergraduate

Min. Work Experience

1 year

Qualification Summary

REQUIREMENTS:

  • Strong verbal and written communication skills in English
  • 2 years of collegiate education is required
  • At least 1 year of working experience in Technical Support is required for this position
  • Above Average English communication skills
  • Basic Knowledge on VOIP, networking, routers and modems
  • Strong customer service orientation
  • Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus
  • Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
  • Networking, IT or telecommunications certification is a plus
  • Applicants must be amenable to working nightshifts
  • Applicants must have a wired internet connection for a temporary work from home set-up

Note: Once you meet the minimum qualifications, our recruiting team will reach out to you. 

Skills Required

VoIP

Telephony

Technical Support

Job Details

Employment Type

Full-Time

Position Level

Staff

Work Schedule

Night Shift

Job Category

Computer & IT

Vacancy

0

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About RingCentral

RingCentral provides cloud business phone systems designed for today's mobile, distributed business world. The RingCentral technology platform eliminates the need for expensive and complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communications for modern, flexible business environments.   The RingCentral environment is fast paced, high octane, success driven, team-oriented and committed to growing the business in a virtually untapped market. Do you have the ability...