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Technical Support Representative (October 9)

RingCentral

Mandaluyong City, Metro Manila

Posted 2 weeks ago

Qualifications

Educational Attainment

Elementary

Min. Work Experience

1 year

 2 years of collegiate education is required
• At least 1 year of working experience in Technical Support is required for this position
• Excellent English communication skills
• Basic Knowledge on VOIP, networking, routers and modems
• Strong customer service orientation
• Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus
• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
• Networking, IT or telecommunications certification is a plus
• Applicants must be amenable to work at night.

Job Description

Job Description
Apply knowledge of RingCentral services, VOIP technology and networking hardware and software.  Provide technical support to RingCentral’s customers.  Troubleshoot and repair RingCentral’s solutions.  Understand network architecture required to support RingCentral’s VoIP services.  Recommend network hardware, software and design elements.  Answer technical questions, solve technical problems and suggest appropriate workarounds.  Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
• Handle and resolve customer inquiries, questions, complaints and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
• Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
• Adhere to schedules, guidelines and requirements in accordance with the Company’s set policies and procedures.
 

Job Details

Job Location

Mandaluyong City, Metro Manila

Employment Type

Full-Time

Job Category

Computer & IT

Work Schedule

Night Shift

Position Level

Professional

Gross Monthly Salary

Php 30,000 - Php 33,000

Job Perks

HMO with Free 2 dependents

Gold's Gym Membership (PHP 400)

RingCentral
Company Size
1001-5000 Employees
Industry
BPO

RingCentral provides cloud business phone systems designed for today's mobile, distributed business world. The RingCentral technology platform eliminates the need for expensive and complex on-premise legacy...

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