jobapplication notif

Technical Support Representative


Mandaluyong City, Metro Manila

Hiring until February 27

Refer & Earn

Up to Php 5,000

Job Description


 Apply knowledge of RingCentral services, VOIP technology and networking hardware and software.
 Provide technical support to RingCentral’s customers.
 Troubleshoot and repair RingCentral’s solutions.
 Understand network architecture required to support RingCentral’s VoIP services.
 Recommend network hardware, software and design elements.
 Answer technical questions, solve technical problems and suggest appropriate workarounds.
 Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
 Handle and resolve customer inquiries, questions, complaints and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
 Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
 Adhere to schedules, guidelines and requirements in accordance with the Company’s set policies and procedures.


Educational Attainment

College Undergraduate

Min. Work Experience

1 year

 2 years of collegiate education is required
 At least 1-2 years of working experience in Technical Support is required for this position (Required)
 Excellent English communication skills
 Basic Knowledge on VOIP, networking, routers, and modems
 Strong customer service orientation
 Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus
 Ability to work efficiently in a highly demanding, team-oriented and fast-paced environment
 Networking, IT or telecommunications certification is a plus
 Applicants must be amenable to working nightshifts
 Willing to work in Shaw


Performance Incentive
Comprehensive HMO (extended to 2 eligible dependents)
Gym membership

Job Details


Php 25,000 - Php 30,000

Position Level


Employment Type


Work Schedule

Night Shift

Job Category

Computer & IT