2 years of collegiate education is required At least 1-2 years of working experience in Technical Support is required for this position (Required) Excellent English communication skills Basic Knowledge on VOIP, networking, routers, and modems Strong customer service orientation Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus Ability to work efficiently in a highly demanding, team-oriented and fast-paced environment Networking, IT or telecommunications certification is a plus Applicants must be amenable to working nightshifts Willing to work in Shaw
Apply knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral’s customers. Troubleshoot and repair RingCentral’s solutions. Understand network architecture required to support RingCentral’s VoIP services. Recommend network hardware, software and design elements. Answer technical questions, solve technical problems and suggest appropriate workarounds. Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email. Handle and resolve customer inquiries, questions, complaints and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives. Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns. Adhere to schedules, guidelines and requirements in accordance with the Company’s set policies and procedures.