jobapplication notif

Technical Support Representative

RingCentral

Mandaluyong City, Metro Manila

Posted over a month ago

Qualifications

Educational Attainment

College Undergraduate

Min. Work Experience

1 year

 2 years of collegiate education is required
 At least 1-2 years of working experience in Technical Support is required for this position (Required)
 Excellent English communication skills
 Basic Knowledge on VOIP, networking, routers, and modems
 Strong customer service orientation
 Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus
 Ability to work efficiently in a highly demanding, team-oriented and fast-paced environment
 Networking, IT or telecommunications certification is a plus
 Applicants must be amenable to working nightshifts
 Willing to work in Shaw

Skills Required

VOIP (Intermediate)
Networking (Basic)
Job Description

Responsibilities:

 Apply knowledge of RingCentral services, VOIP technology and networking hardware and software.
 Provide technical support to RingCentral’s customers.
 Troubleshoot and repair RingCentral’s solutions.
 Understand network architecture required to support RingCentral’s VoIP services.
 Recommend network hardware, software and design elements.
 Answer technical questions, solve technical problems and suggest appropriate workarounds.
 Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
 Handle and resolve customer inquiries, questions, complaints and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
 Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
 Adhere to schedules, guidelines and requirements in accordance with the Company’s set policies and procedures.

Job Details

Job Category

Computer & IT

Position Level

Staff

Employment Type

Full-Time

Work Schedule

Night Shift

Job Perks

Performance Incentive

Comprehensive HMO (extended to 2 eligible dependents)

Gym membership

Career growth

Work-life balance

About RingCentral