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Technical Support Engineer

Job Description

  • Providing technical support to customers and teams when they are having technical difficulties with products.
  • Responding and resolving support tickets using Zendesk and Jira platforms.
  • Adhering to the support plans, processes, and industry standards.
  • Providing technical guidance and assistance related to fixing and resolving application problems or disruptions and responding to change requests that will enhance the operations and usage of products.
  • Prioritising issues and working within defined timeframes to deliver results.
  • Assisting in finding underlying problems or issues that may require accelerated attention.
  • Troubleshooting, testing, bug fixing, coding, maintaining, and monitoring of products.
  • Demonstrating in-depth technical knowledge of products.
  • Overseeing transition processes and providing necessary support when required.
  • Setting up, on-boarding of the users with the products, and handling the users' account maintenance.
  • Collaborating and communicating with the team (both technical and non-technical) and providing an accurate status report.
  • Working with minimum supervision and delivering quality results.
  • Providing the team and customers with details that are accurate and complete.
  • Acting with complete honesty, transparency and integrity with our customers, partners, and your fellow team members.
  • Maintaining professional and technical knowledge by attending educational workshops and
  • industry events; reviewing professional publications; establishing personal networks.
  • Securing the tangible and intangible assets of the company and its customers
  • Qualification

  • Experience within a technical support environment is mandatory
  • Graduate of IT or Computer Science, or any computer related course.
  • Work experience in programming and the IT industry.
  • Experience with the following languages and technologies: Node.JS, JavaScript, MongoDB, Redis, RabbitMQ, Docker, Kubernetes, NoSql Database (CRUD), Jira, Zendesk, Linux
  • Experience in IoT, networking and network protocols are a bonus.
  • Excellent verbal and written English communication skills.
  • Willing to be trained, but can also work under minimal supervision.
  • ITIL certification is a plus.
  • About The Reekoh

    Our vision: To be the global leader in the integration of data from every kind of asset.

    Join us as we scale up and tackle some of the biggest data challenges in critical industries around the world!

    Reekoh is the Industrial IoT Integration Cloud - an award-winning agile integration platform and toolkit for delivering agile, low-code integration between all physical and digital assets. Our tools empower enterprises across a wide range of industry segments (eg. Oil & Gas, Manufacturing, Infrastructure, Energy) with capabilities to reduce complexity, remove barriers and accelerate time-to-value in their IIoT and enterprise data-driven solutions and digital transformation programs.

    We are growing globally and are looking for enthisiastic, skilled professionals to join our team and help deliver our vision of being the global leader in the integration of data from every kind of asset.

    Company Achievements

    • Endorsed Technology Partner for AVEVA
    • Gartner Cool Vendor for the Internet of Things
    • IoT Impact Award - Enablement for IoT 2018
    • ACCOM Awards - Best IoT Startup 2018
    • Inc. Asia Hottest 40 Startups in Philippines
    • Australian IoT Award Winner - Best IoT Platform or Product 2018
    • CRN Impact Award Winner - Emerging Innovator 2018
    • ACCOM Awards - IoT Innovator Finalist 2017

    Technical Support Engineer


    Makati, WFH

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    Position Level


    Job Level

    Experienced Hire

    Job Type

    Full Time

    Hiring Until