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Technical Support Associate

Job Description

•Interact with customers to provide and process information in response to
inquiries, concerns, and requests about products and services; •Responsible for ensuring the efficiency and workability of computer, server,
network equipment and peripherals by identifying and resolving hardware and
software problems reported.
• Maintenance and monitoring of computer networks and systems, diagnosing and solving
hardware or software fault
• Gather customer information and determine the issue by evaluating and analyzing the
• Diagnose and resolve technical issues involving websites, connectivity,
functionalities and more;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per client specifications;
• Redirect problems to appropriate resources;
• Accurately process and record issue transactions using a computer and designated
tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’
and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and
• Follow up and make scheduled updates to customers whenever necessary;
• Stay current with system information, changes and updates


Job Qualifications:
• Must be a graduate of a 4-year IT/Computer Software
• Proper email and chat etiquette
• Average to excellent communication skills; verbal and written; English language
• Able to speak and write clearly and accurately;
• Demonstrated proficiency in typing and grammar;
• Knowledge of relevant software computer applications and equipment;
• Knowledgeable in System and Network administration.
• Knowledgeable in Windows Server, Linux, Mac, Routers and Firewalls etc.
• Flexible; Willing to work on weekend and shifting schedules
• Thinking skills- Good problem-solving and decision making skills
• Good attendance track
• Can multitask; good task management
• Positive attitude

About The Technology Solutions Company

The company is a leading IT firm providing mobile and web applications solutions to businesses.

Technical Support Associate

Technology Solutions Company


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Position Level

Job Level

Entry level

Job Type

Hiring Until