Qualifications

Min. Work Experience

3 years

Educational Attainment

College Degree

  • Bachelor’s Degree in Information Technology;
  • Two to five years of hands-on experience working in an end-user desktop support role or computer operations environment is required;
  • Has POS and Inventory support background;
  • Has knowledge with Linux OS is an advantage;
  • Remote Desktop support;
  • TCP/IP, DNS and DHCP;
  • ERP or hospitality background is a plus.

Skills Required
Proficient with Windows 7, Windows 8 and Windows 10; Two to five years of hands-on experience working in an end-user desktop support role or computer operations environment required. (Intermediate)
Has POS and Inventory support background; Has knowledge with Linux OS is an advantage (Intermediate)
Remote Desktop support; TCP/IP, DNS and DHCP; ERP or hospitality background is a plus (Intermediate)
Job Description

The Systems Support Specialist will provide first level of support to end users on various system issues and problems relating to hardware, software, peripherals of the company and possible network issues. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA per agreement with the client. The Systems Support Specialist must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate department. System Support Specialist is also responsible for system implementation and training clients from HQ or client site.

System support specialists typically work in an office environment or offsite when there is an implementation, training or support that cannot be resolved remotely. A typical day for a support specialist involves receiving user issues via a ticketing system or via phone or email, identifying core problems and solving them which may require 24/7 on call support.

Responsiblities:

  • Provide exceptional customer service in person, via phone and email as appropriate;
  • Resolve help desk issues including troubleshooting hardware and software issues;
  • Assist in product demo during sales presentation;
  • 24/7 on call support;
  • Product training and implementation;
  • Participate during installation of system which may require setting up of networks, printers and products equipment;
  • Test system updates.

Job Details

Job Location

Makati City, Metro Manila

Employment Type

Full-Time

Job Category

Computer & IT

Work Schedule

Flexible

Position Level

Staff

Perks

HMO, Retirement Plan, Paid Time Off

HMO

Information Technology

51-200 Employees

Mon - Sat, 09:00 AM - 06:00 PM

Office Number

0998 5929347

Mosaic is rapidly becoming the gold standard for inventory control and profit optimization solutions for the Hospitality Industry.

Mosaic offers its profit optimization solutions, consultative services and business intelligence/data analytics across Asia and Africa, with our headquarters in Manila.  Currently, we have clients in six countries, with expansion plans underway in many more, including the United States, Canada, Australia and New Zealand.

Mosaic provides the following products and services to our clients, including some of the most well-known hotels, casinos, restaurants and bars in our region.

  • Inventory Management for Food and Beverages, including Draught Beer Flow Monitoring
  • Point of Sale System
  • Purchasing System
  • Business Intelligence / Analytics
  • All of our products are integrated, providing the only fully integrated restaurant management solution, that also includes an automated physical inventory product, across our region.

Mosaic is the exclusive partner to Sculpture Hospitality for inventory management solutions, leveraging their 30+ years of experience in providing services to more than 50,000 F&B outlets worldwide. Mosaic uses Sculpture’s proprietary software to perform on-premise food and beverage inventory audits.  Combining this service with Mosaic’s other solutions allows us to reduce losses and increase profits for our clients. Additionally, we offer our back-office services to Sculpture’s base of 300+ franchisees around the world. 

Come join an exciting, industry-leading, multi-national company utilizing cutting-edge, disruptive technology to revolutionize the hospitality software solutions space!  Come join Mosaic Solutions!