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Sr. Team Lead - Accounts Receivable (AR)

Shared Services Company

Cebu, Cebu

Hiring until June 07

Refer & Earn

Up to PHP 8,000

Job Description

Working with an emerging Shared Services organization, the AR Lead is responsible for leading and supporting a business segment's processing of Account Receivables. This role is responsible for managing a small team of Accounts Receivable Analysts to ensure accurate and timely processing of receivables for a specified business segment. As an AR Customer Management Lead, you will also be responsible for investigating and correcting escalated issues while maintaining positive relationships with internal and external customers, as measured by service level agreements and key performance indicators. This position reports to the Manager, AR. The role is based in Cebu, Philippines.

Essential Responsibilities:

  • Lead a team supporting various roles within the AR organization
  • Perform validation and approval of ServiceNow tickets
  • Manager ServiceNow tickets raised for Accounts Receivable 
  • Manage timely execution of Order Holds reports
  • Perform credit analysis and provide sales report to Stakeholders 
  • Managing customer management activities impacting monthly metrics on ticket resolution and email inquiries 
  • Provide and perform audit requirements on a timely manner 
  • Manage timely submission of invoices in accordance to the designed medium of delivery 
  • Collaborate with other AR functional teams for handling and resolution of operational issues. 
  • Processing, monitoring and proactively managing customer credit (including coordination with Operating Company leadership to appropriate Manager customer relationships) 
  • Handle escalations from internal and external customers 
  • Assists in the execution of month-end closing activities 
  • Internal and external performance reporting and relationship management 
  • Coach and guide direct reports on individual performance and career management 
  • Oversee Phone Support Representative for incoming calls from customers 
  • Conduct regular operational huddles and meetings 
  • Continuous improvement leadership, including identification of process and system improvements 
  • Partnering with the Senior Team Lead to support strategic initiatives 
  • Provide for additional reporting related to functional activities 
  • Work on special projects as assigned


Educational Attainment

College Graduate

Min. Work Experience

3 years

Qualification Summary

  •  Bachelor's Degree in Accounting, Management Accounting, Business Management, Business Administration or related field preferred 
  • Minimum five (5) years' Accounts Receivable experience including: a) At least 2 years in a Shared Services of BPO model preferred b) Minimum of 2 years Supervisory or Junior Manager experience is required c) Has managed at least 5 direct reports in prior employment 
  • Strong AR background, someone with experience in end-to-end AR (Collections, Cash Applications, Customer Management) 
  • At least 5 years of experience in a Leadership role 
  • Experience managing data in large ERP systems, such as SAP or Oracle (preferred) 
  • Good understanding in Philippine Labor Laws
  • Proficiency in using Microsoft Excel 
  • Knowledge and actual exposure to Operations Management is a plus 
  • Demonstrated proficiency managing data in Microsoft Officer

Skills Required

Accoount Receivable

People Management


OT Pay
Night differential
Additional night shift allowance
Fixed weekends off and HMO with 2 dependents

Job Details

Employment Type


Position Level


Work Schedule

Night Shift

Job Category

Accounting & Finance



About Shared Services Company

An independent transactional service provider in finance, information technology and human resources to Dover Corp., a global diversified manufacturer based in Illinois, USA.