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Sr. Director, Human Resources

Global BPO Company

Quezon City, Metro Manila

Hiring until June 07

Refer & Earn

Up to PHP 15,000

Job Description

Position Purpose: This strategic leader will design and implement HR best practices, effectively leading a high-performing HR team and cultivating a productive and inclusive workplace to ultimately support the mission and vision of the company and its clients. The Senior Human Resource Director is responsible for developing and executing comprehensive, integrated employee life-cycle and engagement programs.

Essential Functions and Responsibilities: 

  1. Key leader in the development and execution of human resources strategies, plans, policies and services. 
  2. Works collaboratively with business partners to implement strategic initiatives resulting in continuous improvement, enhanced employee engagement, improved employee experience, and positive business results. 
  3. Leads a team of human resources professionals in a fast-paced, results-oriented environment. 
  4. Drive the execution of a “best in class” HRBP model that uses data and modeling to recommend solutions that lead to reduced attrition and improved employee engagement and experiences.
  5. Ensure the organizations compliance with all labor relations and government entities. Represent the organization at employee related hearings and investigations, as necessary.
  6. Provide oversight management and leadership on a variety of Human Resources core functions and activities, including the areas of Compensation, Benefits Design & Administration, Labor Relations, Employee Wellness, Employee Engagement, On-site Clinic, and Diversity and Inclusion.
  7. Work collaboratively with other HR leaders to provide feedback and improve the enterprise-wide programs and services for the employee and leader population. 
  8. Identifies talent gaps, developmental opportunities and high-performing, high potential individuals to help build bench strength and succession planning The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.


Educational Attainment

College Graduate

Min. Work Experience

10 years

Qualification Summary

  • Bachelor's Degree in Human Resources, Psychology, Public Administration, Business Administration preferred but not required 
  • Ten years progressively responsible experience working in the BPO industry, preferable in a fast-paced growth mode. 
  • Ability to sustain a culture of high performance and have experience using people data and analytics, tying individual/team performance to business results. 
  • Demonstrated passion for people and culture and strong instinct for translating business goals to people needs 
  • Proven leader in diversity, equity and inclusion and experience incorporating across all HR programs and initiatives 
  • An appreciation for the both the art and science behind employee activities and can think both strategically and tactically, setting the vision, digging in and doing the work and executing on plans. 
  • Someone who thrives in fast moving environments, has a strong track record of adapting to change and leading others through ambiguity 
  • Excellent written and verbal communication, interpersonal and organizational skills and the ability to work with shifting priorities. 
  • Must be amenable to work third shift and open to shifting schedules as needed 
  • Proficiency in HRIS systems and Microsoft Office products is required. Specifically, experience with Outlook, Word, PowerPoint, Excel, Microsoft Teams, SharePoint, Adobe and Tableau. 
  • Must be willing to work in Commonwealth Avenue, Quezon City and report to other locations as necessary.

Skills Required

Human Resource

People Management

Strategy Management


Competitive Salary package

Job Details

Employment Type


Position Level


Work Schedule

Amenable to Any Shift

Job Category

Human Resources



About Global BPO Company

We are a U.S. based company, expanding to the Philippines. We have 5,000 U.S. employees and more than 75 years of success. We partner with well-known companies and brand names, and it’s our job to represent our clients through millions of conversations with their U.S.-based customers. They trust us with their customer relationships, and we earn that trust, day-in and day-out.