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Sr. Content Developer (Content Editor)

Transcom Worldwide Philippines, Inc.

Mandaluyong City, Metro Manila

Posted over a month ago

Qualifications

Educational Attainment

College Graduate

Min. Work Experience

2 years

  • Minimum 3 yrs experience in content design & development using Adobe Captivate or Articulate Storyline; experience in leading a team & content editing/quality assurance

Content Design and Development

  • Conducts project scoping and training needs analysis to identify knowledge, skill, or attitude gaps that can be addressed by training.
  • Identifies and writes business, performance, and learning objectives
  • Designs the instructor-led, online and blended training programs based on the identified objectives. This includes mapping out the content outline as well as determining the soundest instructional methodologies to employ.
  • Conducts extensive research and synthesize information from various sources
  • Works closely with the subject matter experts (SMEs) to ensure accuracy of content
  • Develops facilitator’s guides, participant’s guide, job aids, PowerPoint presentation and other training materials needed for instructor-led courses
  • Develops highly interactive elearning courses for desktops and mobile devices that meet the latest instructional design concepts and standards 
  • Develops the storyboard that will be the basis for the elearning prototype
  • Designs the look-and-feel, user interface, and learner interactions of elearning courses
  • Conducts user acceptability tests
  • Publish online courses using the SCORM (Sharable Content Object Reference Model) standard
  • Designs and develops objective tests and skill tests
  • Plans and executes training evaluation methods to measure job transfer
  • Initiates and participates in review sessions with Content Development Manager and the client
  • Revises the training program based on feedback and recommendations from learners, users, and campaign officers.
  • Conducts train-the-trainer sessions to ensure consistency of training methodologies
  • Applies Kirkpatrick’s 4 Levels of Evaluation to assess effectiveness of training programs.
  • Curate content for relevant training materials to maximize course objectives and course utility.
  • Direct the creation of marketing collaterals that will communicate and support the training materials.
  • Recommend user interface design and navigation for web-based content delivery systems and works closely with the LMS Specialist 3 to create a prototype for endorsement to IT Development for production.
  • Assess, evaluate, and audit training effectiveness by liaising with the training managers for content revision and ensuring content sustainability.
  • Recommend continuous improvement strategies to effectively deliver content as intended.
  • Facilitates training sessions as needed.

Quality Assurance

  • Conducts a quality check of the output of content developers assigned to the program.
  • Provides recommendations for improvement.

People Development

  • Conducts feedback and coaching sessions to content developers assigned to the program.
  • Recommends milestones for individual development plans.

Additional Specific Duties & Responsibilities

  • Administrative tasks that include productivity trackers, end of week reports, project status updates, and other administrative tasks that ensure the smooth flow of operations in content development.
  • Attend meetings for organizational updates and trainings that management deems as necessary.

Skills Required

Leadership (Advanced)
Presentation Skills (Advanced)
Adobe Photoshop CS6 (Advanced)
Job Description

The Sr. Content Developer is in charge of the design and development of training programs for Transcom’s clients. S/he will conduct competency analysis, identifying and analyzing business requirements and facilitate cross-functional teams and SMEs. Along with the content developers assigned to the program and the Content Development Manager, the Content Editor facilitates the entire Instructional Design lifecycle – Analysis, Design, Development, Implementation and Evaluation.

Job Details

Job Location

Mandaluyong City, Metro Manila

Employment Type

Full-Time

Job Category

Education & Training

Work Schedule

Amenable to Any Shift

Position Level

Supervisor

Job Perks

HMO Coverage Day 1

Free Shuttle Service

Free meals for employees with perfect attendance

Transcom Worldwide Philippines, Inc.
Company Size
10,001+ Employees
Industry
BPO

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