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ServiceNow App/Cloud Support Developer

Job Description

As a ServiceNow App/Cloud Support Developer, you will:
  • Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.
  • Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.
  • Design, build and configure ServiceNow applications.
  • Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.
  • Apply innovative ideas to drive automation.
  • Drive the delivery of outputs according to agreed schedules and specifications.
  • Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.
  • Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product.
  • Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.
  • Identify and solve issues and incidents within multiple components of the ServiceNow platform.
  • Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.
  • Raise issues and risks proactively, providing recommended solutions and mitigations.
  • Produce required deliverables and documentations according to defined standards.
  • Qualification

    For existing ServiceNow App/Cloud Support Developer practitioners:
  • Experience with one or more ServiceNow product implementation and development
  • Experience in scripting on the ServiceNow platform
  • Experience on ServiceNow platform support and administration
  • Proficiency with various features and functionalities of the ServiceNow platform
  • Experience working in Agile Practices (e.g. SAFE, Scrum)

  • For those willing to be upskilled on the ServiceNow platform, experience in any of the following would be good foundational skills:
  • JavaScript or similar scripting languages, and the web as a development platform
  • Modern UI frameworks like Angular or React
  • Full stack development or developing automated solutions
  • DevOps implementations
  • Integrations and REST API automation
  • Agile development practices (e.g. SAFE, Scrum)
  • Automated testing using tools such as ServiceNow ATF, Selenium, etc.
  • Business analysis and design
  • Server/infrastructure administration
  • Security, Governance, Risk & Compliance -- with good aptitude on development and configuration skills
  • About The Professional Services Company

    A multinational professional services company that provides technology, business, and management consulting services specializing in strategy, operations, technology, digital, and consultation. They service clients from all over the world and have offices located globally, with the Philippine branch comprising of about 50,000 employees. 

    ServiceNow App/Cloud Support Developer

    Professional Services Company

    Metro Manila

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    Position Level


    Job Level

    Experienced Hire

    Job Type

    Full Time

    Hiring Until