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Service Delivery Lead (OTC)

Professional Services Company

Multiple Locations

Hiring until August 17

Refer & Earn

Up to PHP 10,000

Job Description

Overall Purpose:

  • To fulfill the demand for a career level 7 requirement for the Order-to-Cash tower in a finance and accounting deal; for FXS;


  • Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) 
  • Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections;
  • Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again 
  • Communication with the client to ensure that the AR department complies with the latest changes in the procedures
  • Develops good client relationships and good relations with the colleagues 
  • Lead client meetings to discuss debtor performance and address issues as required
  • Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client 
  • Prepares forecasts / budget for the Team and conduct manual invoicing 
  • Review account status for credit release 
  • Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice 
  • Update deferred account list


Educational Attainment

College Graduate

Min. Work Experience

5 years

Qualification Summary

  • CPA is an advantage but not required; preferred are graduates of Accounting, Business or its branches
  • BPO experience an advantage but not required 
  • Proficient in MS Office including MS Excel, and Accounting-related ERPs (SAP, Oracle, etc.) 
  • Strong verbal and oral communication and client-facing skills 
  • Minimum 4 - 5 year experience in the Finance & Accounting field; preferably with experience in Accounts Receivable or Order-to-Cash 
  • Positive approach in supporting customer and company needs 
  • With Managerial or Supervisory experience; must be able to lead a team of Supervisors/Team Leads

Skills Required


Operations Management


Life Insurance

Job Details

Employment Type


Position Level

Assistant Manager / Manager

Work Schedule

Amenable to Any Shift

Job Category

Management & Operations



About Professional Services Company

A multinational professional services company that provides technology, business, and management consulting services specializing in strategy, operations, technology, digital, and consultation. They service clients from all over the world and have offices located globally, with the Philippine branch comprising of about 50,000 employees.