The Senior SAP Functional Consultant leads a team of SAP Functional Consultants, and is responsible for the overall quality and timely delivery from the team. They provide guidance through their extensive knowledge and expertise in the specified functional area and change delivery management.
The Senior SAP Functional Consultant is also responsible for identifying business use cases and transforming them into logical and technical views that facilitates the implementation, maintenance and operational support of relevant SAP modules and functionality. They will customize or assist in the development of the respective business area, making sure the system reacts in the manner according to the constraints of the requested use cases. They will also be involved in documenting the settings and guidelines that allow others to execute further changes, along with testing and training of the solution as applicable.
Manage a team of SAP Functional Consultants working in the specified functional area, ensuring their continued development and high-quality and timely change delivery using coaching or mentoring as applicable;
Provide guidance through their extensive knowledge and subject matter expertise in the specified functional area of SAP, including but not limited to: material and customer master data, pricing procedures, quotations and sales order processing, debit and credit memos, delivery creation, customer billing, use of CRM/CIC;
Provide guidance in change delivery management principles;
Facilitate the implementation and support of relevant SAP modules;
Perform detailed analysis of complex business process requirements;
Facilitate workshops to help identify, interpret and validate business requirements. Document requirements and map them to processes and objectives;
Document and present appropriate solution designs for approval, including functional and technical specifications;
Review, provide feedback and approve solution designs, and assist in change approvals;
Customize and configure relevant SAP modules, and assist with the development of solutions;
Design and execute an appropriate test plan, including unit testing, system integration testing, user acceptance testing, and regression testing, involving team members, people from around the organisation, and third parties as required. Ensure test results are documented accordingly;
Ensure that robust, fully functional changes are migrated into the live environment;
Proactively identify and propose business process improvements and/or system enhancements. Identify gaps, issues and workaround solutions;
Provide consulting services on both new implementations and support projects;
Develop familiarity with specific module operations, as well as established priorities and sequences for processes;
Act as a liaison with business users for troubleshooting: investigating and analysing problems;
Assist with the prioritisation of changes and work efforts to meet them, helping to deliver business benefit and value at pace;
Facilitate workshops with super user groups to validate potential solutions and share insight into SAP capabilities;
Partner with BAU Trainers to ensure that materials remain current and changes are documented for immediate user adoption;
Partner with the SAP testing team to ensure test scenarios and scripts remain current and where suitable, provide knowledge sharing to assist with the development of automated regression testing;
Work with third party AMS teams as necessary to ensure the application continues to work as designed;
Maintain good relationships with stakeholders throughout the Press;
In partnership with the Line Manager, invest in self-development including training, best practice adoption and lessons learnt using the tools and facilities provided at the Press.
Min. Work Experience
Knowledge and Experience
Experience supporting SAP CRM and SAP Sales and Distribution is required
Clear understanding of business processes within the domain and an understanding of how technology is utilised within domain. A background in customer services or sales is preferable;
Solution configuration experience for SAP domain;
Involved/completed at least 2 significant systems implementation life cycles;
Business analyst skills such as the ability to gather, interpret and analyse business processes;
A broad technical appreciation, including all key SAP functionality and technology;
Ability to partner business stakeholders in a global organisation;
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group;
Ability to recommend and make effective decisions under pressure;
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Cambridge University Press is part of the University of Cambridge. Our mission is to unlock people’s potential with the best learning and research solutions. Our vision is a world of learning and...
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