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Senior Account Manager

Mosaic Solutions

Makati City, Metro Manila

Posted over a month ago

Qualifications

Educational Attainment

College Graduate

Min. Work Experience

5 years

  • Bachelor’s Degree in Business Administration/Communications/Marketing/Public relations/similar field of study or equivalent work experience; 
  • 5+ years of experience in Sales, Customer Success and/or Account Management;
  • Demonstrated ability to work independently and remain motivated, as well as work collaboratively with internal team members;
  • Dynamic personality with the ability to effectively engage and influence a variety of audiences at all levels of a business;
  • Relationship focused, able to gain trust through communication, expectation setting and completion of planned deliverables;
  • Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships;
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks;
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations;
  • Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients;
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business;
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks;
  • Working knowledge of computers and Microsoft Office suite. 

 

Senior Account Manager top proficiencies: 

  • Analytical, problem identifier and solver
  • Handles multiple priorities and adaptable
  • Organizational skills
  • Written and verbal communication
  • Driven, ambitious, motivated
  • High energy with the will to succeed
  • Team management skills

Skills Required

Strong analytical skills (Advanced)
Strong communication skills (written and oral), including English (Advanced)
Problem Identifier and Solver; Team Management Skills (Advanced)
Job Description

Senior Account Managers play a vital role in our company, as they are responsible for managing all aspects of our client relationships. Responsibilities include a wide variety of tasks, such as managing the overall client relationship, providing updated reporting to clients and ensuring we get accurate data from clients, interfacing with Mosaic’s analysts on behalf of the clients and ensuring the smooth flow of work.   

Senior Account Managers will be responsible for managing our most important client relationships, as well as managing a team of internal Account Managers. 

  • Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth; 
  • Ensure clients derive maximum value from our services; 
  • Prepare implementation plans and lead client on-boarding; present content strategy and annual plan; 
  • Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup;
  • Prepare and deliver effective client presentations, including stakeholders at all levels of the organization;
  • Deliver weekly, monthly and quarterly status and results presentations to internal and external teams;
  • Identify new opportunities from within existing accounts, partnering with the Business Development team to aid in increasing revenue;
  • Ensure a deep enough understanding of clients’ needs to head off potential issues before they become problems;
  • Manage internal team of account managers. 
     

Responsibilities: 

  • Manage multiple accounts; develop positive working relationships with all customer touch points; 
  • Drive client retention, renewals, upsells and client satisfaction; 
  • Manage and work closely with Account Managers on day-to-day operational processes to ensure account managers are achieving performance standards; 
  • Work closely with Account Manager and Operations Team to determine root causes for customer success or failure; drive requirements for product or process enhancement and development as needed;
  • Leverage technical tools and quantitative data to achieve high customer satisfaction and renewal rates;
  • Work closely with Finance on billing set up and invoicing;
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues;
  • Adhere to established processes and workflows.

Job Details

Job Location

Makati City, Metro Manila

Employment Type

Full-Time

Job Category

Sales & Marketing

Work Schedule

Day Shift

Position Level

Manager

Job Perks

HMO

Mosaic Solutions
Company Size
51-200 Employees
Industry
Information Technology
Company Perks

ZigZag started over 7 years ago as a back-office support in Manila for our Advertising Agency in Brisbane. We started with web developers, graphic designers, data miners and customer care support. ZigZag...

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