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Scrum Master

Job Description

  • Responsible for leading the team through the scrum process using Agile methodology. Ensure project scope and goals are clear for the team and remove impediments that hinder project progress.
  • Deliver multiple Mid/Large projects as prioritized by the Scrum Product Owner, on time, cost and quality
  • Build positive and productive working relationships with the project team, internal customers and partners. Effectively communicate at all levels of the organization and in both business and NTS functions
  • Facilitate Scrum events (Daily Scrum, Sprint Planning, Demos, Sprint Reviews and Retrospectives). Support product owner in managing Backlog
  • Draw upon negotiation skills and conflict resolution strategies to work with multiple stakeholders, internal teams, and vendors to obtain buy-in and support of the appropriate solution, improve the efficiency of the team, and ensure project success
  • Develop detailed project plans, provide regular progress reporting and manage the change control process
  • Perform complex analysis, feasibility and needs/impact assessments as required
  • Prepare presentations and project status as required, successfully present to project team, and stakeholders across various levels of Senior Management
  • Secure project funding through NTS IPC gating process, manage due diligence activities, and drive for approval from the working team, Director and Executive levels
  • Compile, analyze, prepare and distribute data and reports that assist our leaders in the management of the department, resource planning and project status performance
  • Manage monthly project funding lifecycle - derive and input monthly cost estimates into appropriate systems for forecasting, budget results tracking, analysis and communication
  • Use best practice risk management, assess risks in an informed and considered manner to plan for the mitigation of these risks and communication of all project risks
  • Motivate and share accountability for project success with the team
  • Follow all Corporate standards and best practices
  • Qualification


  • Minimum of 2-5 years experience with experience in managing project delivery involving multi-tiered systems integration as well as understanding the value of metrics and incremental delivery. A proven track record of successful project planning, execution and control

  • Knowledge of software development processes and procedures to support team needs

  • Strong leadership skills, self-starter, and fully autonomous

  • Good Coaching skills to assist the team to understand the Scrum framework and practices - Knowledge share about other methodologies other than Agile-Scrum, explain benefits, and use

  • Ability to work in a fluid team environment

  • Strong analytical/conceptual skills

  • Ability to gain management support and work effectively at all levels across the organization and across departments within our organization

  • Ability to act as the sponsor and customer advocate throughout the project lifecycle

  • Ability to handle ambiguity and rapid change

  • Strong negotiation skills and conflict resolution strategies to work with multiple stakeholders, internal teams, and vendors to obtain buy-in and support to ensure the success of projects.

  • Strong verbal, written, and interpersonal communications skills

  • Sound business acumen

  • First-level Scrum Master Certification (PSM/CSM)

  • Ability to have the dual mindset of Scrum Master and project manager

  • Knowledge of SAFe Framework

  • About The BPO and IT Shared Services Company

    A subsidiary of Canada's leading telecommunications company that provides in-house call center and shared services support to their parent company and other subsidiaries. Operations in the Philippines started in August 2016 with locations in Taytay, Naga, and San Mateo.

    Scrum Master

    BPO and IT Shared Services Company

    Hybrid / All Sites

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    Position Level

    Job Level

    Experienced Hire

    Job Type

    Full Time

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