Qualifications

Min. Work Experience

3 years

Educational Attainment

College Degree

  • Bachelor’s degree in Accounting/Finance or similar;
  • 2-3 years Call Center Experience is a plus;
  • Accounting background is a plus;
  • Must be a self-motivator and a self-starter;
  • Ability to multitask and successfully operate in a fast-paced, team environment;
  • Must adapt well to change and successfully set and adjust priorities as needed.

Skills Required
Excellent verbal, written and interpersonal communication skills (Advanced)
Exceptional analytical and solid time management skills (Advanced)
Proficient with Microsoft Office (Word and Excel) (Intermediate)
Job Description

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our service center analysts who deal with our existing and potential customers.

The QA will monitor actual audits and email responses to assess associate’s demeanor, technical skills, accuracy, attention to detail, customer service performance and conformity to company policies and procedures.

This individual will assist in developing, creating and implementing company processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Sculpture Asia customer’s experience.

Responsibilities: 

  • Participates in designing of audit monitoring formats and quality standards;
  • Performs audit monitoring and provides trend data to site management team;
  • Uses quality monitoring data management systems to compile and track performance at team and individual level;
  • Does side by side checking of data on ongoing audits making sure data encoded is accurate;
  • Participates in analyst and account manager discussion on reports in order to assess knowledge;
  • Prepare actionable data to various internal support groups as needed and provides feedback to Analyst team leaders and managers;
  • Prepares and analyzes internal and external quality reports for management staff review;
  • Perform other duties as assigned.

Job Details

Job Location

Makati City, Metro Manila

Employment Type

Full-Time

Job Category

Production & Quality

Work Schedule

Flexible

Position Level

Staff

Gross Monthly Salary

Php 15,000 - Php 18,000

Perks

HMO, Retirement Plan, Paid Time Off

HMO

Information Technology

51-200 Employees

Mon - Sat, 09:00 AM - 06:00 PM

Office Number

0998 5929347

Mosaic is rapidly becoming the gold standard for inventory control and profit optimization solutions for the Hospitality Industry.

Mosaic offers its profit optimization solutions, consultative services and business intelligence/data analytics across Asia and Africa, with our headquarters in Manila.  Currently, we have clients in six countries, with expansion plans underway in many more, including the United States, Canada, Australia and New Zealand.

Mosaic provides the following products and services to our clients, including some of the most well-known hotels, casinos, restaurants and bars in our region.

  • Inventory Management for Food and Beverages, including Draught Beer Flow Monitoring
  • Point of Sale System
  • Purchasing System
  • Business Intelligence / Analytics
  • All of our products are integrated, providing the only fully integrated restaurant management solution, that also includes an automated physical inventory product, across our region.

Mosaic is the exclusive partner to Sculpture Hospitality for inventory management solutions, leveraging their 30+ years of experience in providing services to more than 50,000 F&B outlets worldwide. Mosaic uses Sculpture’s proprietary software to perform on-premise food and beverage inventory audits.  Combining this service with Mosaic’s other solutions allows us to reduce losses and increase profits for our clients. Additionally, we offer our back-office services to Sculpture’s base of 300+ franchisees around the world. 

Come join an exciting, industry-leading, multi-national company utilizing cutting-edge, disruptive technology to revolutionize the hospitality software solutions space!  Come join Mosaic Solutions!