Quality Assurance Analyst

Mosaic Solutions

Makati City, Metro Manila

Posted over a month ago

Qualifications

Educational Attainment

College Graduate

Min. Work Experience

3 years

  • Bachelor’s degree in Accounting/Finance or similar;
  • 2-3 years Call Center Experience is a plus;
  • Accounting background is a plus;
  • Must be a self-motivator and a self-starter;
  • Ability to multitask and successfully operate in a fast-paced, team environment;
  • Must adapt well to change and successfully set and adjust priorities as needed.

Skills Required

Excellent verbal, written and interpersonal communication skills (Advanced)
Exceptional analytical and solid time management skills (Advanced)
Proficient with Microsoft Office (Word and Excel) (Intermediate)
Job Description

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our service center analysts who deal with our existing and potential customers.

The QA will monitor actual audits and email responses to assess associate’s demeanor, technical skills, accuracy, attention to detail, customer service performance and conformity to company policies and procedures.

This individual will assist in developing, creating and implementing company processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Sculpture Asia customer’s experience.

Responsibilities: 

  • Participates in designing of audit monitoring formats and quality standards;
  • Performs audit monitoring and provides trend data to site management team;
  • Uses quality monitoring data management systems to compile and track performance at team and individual level;
  • Does side by side checking of data on ongoing audits making sure data encoded is accurate;
  • Participates in analyst and account manager discussion on reports in order to assess knowledge;
  • Prepare actionable data to various internal support groups as needed and provides feedback to Analyst team leaders and managers;
  • Prepares and analyzes internal and external quality reports for management staff review;
  • Perform other duties as assigned.

Job Details

Job Location

Makati City, Metro Manila

Employment Type

Full-Time

Job Category

Production & Quality

Work Schedule

Flexible

Position Level

Staff

Gross Monthly Salary

Php 15,000 - Php 18,000

Job Perks

HMO

Mosaic Solutions
Company Size
51-200 Employees
Industry
Information Technology
Company Perks

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