ZigZag Media is looking for the most talented Quality and Business Process Specialist to join our team!
The Quality and Business Process Specialist will be part of the team responsible for translation quality in all of Gengo’s 40+ languages. You will own quality investigations, from deep diving into the root cause of an issue to communicating the outcome to all relevant parties. You will analyze quantitative and qualitative data about translations and ask the right questions to come up with action plans for customers, translators and reviewers.
You will be working for our client Gengo:
Gengo is a technology company making translation simple and removing the language barrier for customers as they go global. Customers order human translation through our website or our API, which lets you plug into our growing network of over 20,000 translators. Gengo helps a wide range of customers — from individual businesses to global enterprises. Approximately 60 employees call themselves Gengons, located in offices around the globe including Tokyo, San Mateo, London and Manila. Although spread-out, we function as one-team through "wormholes" — our always-on video portals. Essentially, our headquarters is on the Internet!
Learn more about them here: https://gengo.com/
This is a rare chance to be part of a growing international startup that is serious about technology and is genuinely helping the world to communicate freely.
You will be based out of our Manila office, joining roughly 30 Gengons who work in engineering, sales and project management.