Qualifications

Min. Work Experience

3 years

Educational Attainment

College Degree

RESPONSIBILITIES:
 
  • Leading investigations into major translation quality issues with an emphasis on resolution and future prevention
  • Moderating communication between quality reviewers and translators, ensuring translators gain the most out of their translation assessments
  • Communicating daily with the reviewer team to resolve any issues with ongoing quality assessments
  • Executing quality workflows including monitoring and taking action on risky translators, guiding translators along personalised improvement paths and others
  • Improving current quality processes so that we can run more efficiently as a team
 
REQUIRED QUALIFICATIONS:
 
  • Exceptional communication skills with a proven track record of communicating with customers and ability to give clear instructions
  • Experience with Google Sheets and Excel
  • Proactive mindset, eager to engage in creative problem solving
  • Ability to organize multiple tasks and keep track of tight deadlines
  • Ability to work in cross-functional and fast-paced environment
 
DESIRED QUALIFICATIONS:
 
In addition to the required qualifications it would be extra special if the applicant has the following qualifications: 
  • Experience with SQL
  • Interest in translation and languages
  • Proficiency in one or more foreign languages
 
To learn more about how we operate please visit our website here: www.zigzagmedia.ph
 
To learn more about how much fun we like to have please visit our Facebook page: https://www.facebook.com/ZigZagMedia/
 
Here is our ZigZag careers Facebook page to stay up to date with recruitment: https://www.facebook.com/ZigZagCareers/ and don’t forget to follow us on Instagram zigzagmediaph



Skills Required
SQL (Intermediate)
Google Sheets and Excel (Intermediate)
Communication Skills (Intermediate)
Job Description

ZigZag Media is looking for the most talented Quality Specialist to join our team!
 
The Quality Specialist will be part of the team responsible for translation quality in all of Gengo’s 40+ languages. You will own quality investigations, from deep diving into the root cause of an issue to communicating the outcome to all relevant parties. You will analyze quantitative and qualitative data about translations and ask the right questions to come up with action plans for customers, translators and reviewers.
 
You will be working for our client Gengo:
 
Gengo is a technology company making translation simple and removing the language barrier for customers as they go global. Customers order human translation through our website or our API, which lets you plug into our growing network of over 20,000 translators. Gengo helps a wide range of customers — from individual businesses to global enterprises. Approximately 60 employees call themselves Gengons, located in offices around the globe including Tokyo, San Mateo, London and Manila. Although spread-out, we function as one-team through "wormholes" — our always-on video portals. Essentially, our headquarters is on the Internet!
 
Learn more about them here: https://gengo.com/
 
This is a rare chance to be part of a growing international startup that is serious about technology and is genuinely helping the world to communicate freely.
 
You will be based out of our Manila office, joining roughly 30 Gengons who work in engineering, sales and project management.

Job Details

Job Location

Pasig City, Metro Manila

Employment Type

Full-Time

Job Category

Management & Operations

Work Schedule

Day Shift

Position Level

Staff

Gross Monthly Salary

Php 25,000 - Php 35,000

BPO

501-1000 Employees

Mon - Fri, 07:00 AM - 04:00 PM

Information not available

ZigZag started over 7 years ago as a back-office support in Manila for our Advertising Agency in Brisbane. We started with web developers, graphic designers, data miners and customer care support.

ZigZag has created a fully serviced office for businesses who are ready to grow offshore. There isn’t just one fit for all businesses, so we offer A-Z of offshoring to best suit your business.

We have 40+ Offshoring clients with over 320 staff supporting businesses in Australia, New Zealand, USA, UK, Singapore, China, Hawaii and Japan.

We are focused on providing value to our clients by offering quality staff who are English proficient professionals with specialised skills.