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Onsite IT Support

RingCentral

Mandaluyong City, Metro Manila

Hiring until April 14

Job Description

Deskside Systems Specialist will provide a high-quality IT EUS support within the company.  The primary responsibility is to provide implementation, maintenance, and support of IT End User Services (EUS) solutions specializing in taking desktop support to the next level for the company.  The Deskside System Specialist is expected to provide project management to implement, maintain and support the hardware, software, operating system, and applications residing on the RingCentral IT environment with the sole purpose of ensuring that the IT environment adds value, is cost effective, reliable, updated, and available to RingCentral businesses and employees.  

Responsibilities:

  • Implement IT EUS working with IT Engineers and relevant vendors and/or internal RingCentral departments on IT solutions and processes to enhance and optimize the support provided to RingCentral personnel.
  • Works pro-actively with Human Resources and internal IT teams to on-board new personnel providing input into continuous improvement in the onboarding process.
  • Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings
  • Provide IT support for trade shows and other marketing/sales related events
  • Ensure RingCentral personnel’s IT environment and configurations are maintained and updated with regards to technology and in particular security policies and company standards.
  • Provide project management of implementations defining the project, creating a project plan, develop project description, major milestones and timelines.
  • Provide improvement, and maintenance of IT Support services, processes and procedures.
  • Provide service and/or technology leadership owning the direction and ensuring the roadmap of IT EUS service/technology.
  • Follow standard ITSM/ITIL processes and procedures
  • Provide support for day to day troubleshooting of IT EUS related issues as well as move, add, change and delete requests coming through the Helpdesk ticketing system.
  • Ensure there is priority and focus on support for the VIP and Executives in the company.
  • Actively participate and be available for IT related escalations as required.
  • Participate in user/equipment moves, repair/maintenance/support of IT EUS hardware (printers, PC’s, accessories, VOIP phones, mobile phones, A/V, etc.), software (Windows OS, MS Office Suite, Virus and Spyware mitigation, RingCentral Meetings, etc..), and applications (O365, Google Drive, InContact, Google Apps, RingCentral Services, etc.)
  • Ensure standards are in place and updated for PC configuration of hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VOIP, desktop and mobile phones.
  • Assist users in the operations of IT EUS hardware, software, applications and services
  • Maintain asset information and management of owners’ end user devices
  • Assist in the management of vendors such as Internet Service Providers, cable and satellite TV, networking and audio/visual providers.
  • Maintain confidentiality and privacy in all dealings with owners and executives.
  • Ensuring timely follow up and status updates until issue is resolved
  • Provide communications on all escalated issues to management and other support teams.  Document progress of escalated incidents.
  • May be required to be on call 24x7 to support onsite EUS IT incidents and escalations.

Qualifications

Educational Attainment

College Graduate

Min. Work Experience

3 years

  • Bachelor's degree in Information Technology, CS, MIS, Business, or related field
  • Experience with executive level onsite and remote support in an enterprise corporate setting
  • Experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc.)
  • Strong understanding with troubleshooting and problem-solving IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Rackspace, Box, Confluence, etc.) in relations to the impact on IT EUS services.
  • Experience supporting and recommending audio / video technology and equipment (Projection, TV, PolyCom, Apple AirServer/AirPlay, ClickShare, etc.)
  • Experience setting up, installing, cabling, maintaining office Audio/Visual, PC Laptop and network related equipment.
  • Must be able to lift over 50lbs, carry desktops, laptops, printers, misc. computer peripherals
  • Must be capable of navigating a push cart or hand truck.
  • Ability to work with little or no supervision from direct manager
  • Strong sense of urgency with an attitude of never giving up until the issue is closed to the satisfaction of the customer.
  • Demonstrated analytics and problem-solving skills
  • Excellent customer service and communications-oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach.
  • Self-motivated individual capable of working in a face-paced, dynamic environment
  • Detail and results oriented; skilled at both planning and hands-on execution
  • Ability to excel in a team-oriented, collaborative, and fast-paced environment
  • Strong documentation skills
  • Excellent written, verbal, and presentation skills

Job Details

Position Level

Professional

Employment Type

Full-Time

Work Schedule

Amenable to Any Shift

Job Category

Computer & IT

About RingCentral

RingCentral provides cloud business phone systems designed for today's mobile, distributed business world. The RingCentral technology platform eliminates the need for expensive and complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communications for modern, flexible business environments.   The RingCentral environment is fast paced, high octane, success driven, team-oriented and committed to growing the business in a virtually untapped market. Do you have the ability...