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Number Transfer Analyst ( 1 open slot for Feb 26)

RingCentral

Hiring until April 13

Job Description

  • Prepare Local Service Request (LSR) utilizing carrier applications and carrier interfaces.
  • Submit, track and document LSR orders to Local Exchange Carriers, using various internal and external systems.
  • Monitor submitted LSR orders to ensure Firm Order Confirmation (FOC) received within regulated timeframes and resolve order rejects within a timely manner and escalate as needed.
  • Responsible for creating and activating telephone number subscriptions in SOA / NPAC.
  • Coordinate requests for Hot Cuts with various departments within the Company.
  • Proactively manage internal system milestones, carrier issues and order supplements to ensure order completion within established time-sensitive intervals.
  • Utilize trouble-shooting techniques to escalate and resolve order jeopardies of a simple and complex nature with ILECs/CLECs.

Qualifications

Educational Attainment

College Undergraduate

Min. Work Experience

2 years

  • 2 years of collegiate education is required
  • At least 2-3 years of working experience in Technical Support is required for this position
  • Chat Support experience is a plus but not required
  • Excellent English communication skills
  • Knowledgable in Number Porting (Required)
  • Familiar in using Microsoft Excel
  • Strong customer service orientation
  • 45 WPM (required)
  • Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
  • Networking, IT or telecommunications certification is a plus
  • Applicants must be amenable to work at night.

Job Details

Position Level

Staff

Employment Type

Full-Time

Work Schedule

Night Shift

Job Category

Computer & IT

About RingCentral

RingCentral provides cloud business phone systems designed for today's mobile, distributed business world. The RingCentral technology platform eliminates the need for expensive and complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communications for modern, flexible business environments.   The RingCentral environment is fast paced, high octane, success driven, team-oriented and committed to growing the business in a virtually untapped market. Do you have the ability...