Qualifications

Min. Work Experience

4 years

Educational Attainment

College Degree

  • Minimum 4 years in the IT industry in hands on technical role.
  • Good English communication skills.
  • Strong technical knowledge of Microsoft servers and systems, including server event logs, scheduled tasks, Active Directory, security and distribution groups, shared folders, DNS, DHCP, Microsoft Exchange, Microsoft Office, Office 365, Windows Updates.
  • Configuration and troubleshooting of network firewall (Mainly Dell Sonicwall, some Sophos UTM and XG. A few Cisco but not many), switches (HP) and Wi-Fi (Ubiquiti Uni-Fi and Ruckus), experience with internet connections and modems.
  • Experience configuring, testing and troubleshooting backups.
  • Installation and configuration of antivirus.
  • Experience with Hyper-V and VMWare virtual servers.
  • Experience managing domain registration, transfers and DNS.
  • Systems maintenance tasks including resolving low space issues and installing updates.

Skills Required
Microsoft Office (Advanced)
Network Administration (Advanced)
Servers (Advanced)
Job Description

One of our clients, Office Solutions IT is looking for a Maintenance Engineer who will be responsible for delivering remote systems maintenance for client IT environments. Always works to Office Solutions IT standards and delivers service at a high level, efficiently and in a professional manner. Works both reactively, on alerts generated by automated systems monitoring and also proactively, performing maintenance tasks.
 
The Maintenance Engineer is responsible for handling all maintenance tasks and can work on alerts which have been assigned by their manager. This includes remote maintenance for computers, servers, networking equipment, storage equipment, Windows and other software updates, etc and may include testing of hardware and services such as backups and antivirus. The Maintenance Engineer should carefully follow the defined processes for completing maintenance tasks. The Senior Support Engineer is their escalation point.
 
The Maintenance Engineer is also responsible for creating and updating documentation relating to client IT equipment and software, as well as assessing current configuration. This involves auditing systems to obtain and document current configuration details or update existing documentation with current details. It is also required to audit items such as security permissions, review backup configuration, etc.
 
The Maintenance Engineer always works to a high standard, ensuring that maintenance is performed efficiently and properly and with a minimal impact to the client.

Job Details

Job Location

Cebu City, Cebu

Employment Type

Full-Time

Job Category

Computer & IT

Work Schedule

Day Shift

Position Level

Staff

Gross Monthly Salary

Php 30,000 - Php 35,000

Perks

Schedule: 8:30AM - 5:00PM (fixed weekends off)

Information Technology

11-50 Employees

Mon, Fri, 08:00 AM - 07:00 PM

Office Number

0917 325 3043

Supporting Enterprises is an innovative and contemporary Australian company which owns and operates a delivery centre in the Philippines.
 
We partner predominantly with IT companies, marketing & creative design houses, BPOs, financial service institutions, engineering groups and other SMEs clients all over Australia and abroad to connect talent (YOU) with opportunities. We are dedicated to providing our people with challenging long term career opportunities in a rewarding, safe, and supportive environment which embraces change and diversity.