Qualifications

Min. Work Experience

3 years

Educational Attainment

College Degree

RESPONSIBILITIES: 
 
  • Provide 1st level technical support to clients from the office or onsite
  • Escalate to 2nd & 3rd level support resources as appropriate
  • Provide exceptional customer service at all times
  • Troubleshoot, document and refine internal processes
  • Follow the standard policies and procedures
  • Update & maintain the  Helpdesk Call Logging system (salesforce.com)
  • CRM database management  (salesforce.com)
  • Promote services to enhance customer experience, products & revenue
  • Break fix according to Company standards
  • Follow up on open incidents and keep the customer informed
  • Contribute to and maintain the internal knowledge base
  • Ad hoc projects as requested by the Client Services Manager
  • Data entry and system setup for new clients
 
REQUIRED QUALIFICATIONS:
 
  • Excellent written & verbal communication skills
  • Excellent problem solving & troubleshooting skills
  • At least 3 years experience in a similar role working for an offshore company
  • Excellent customer service skills
  • Display a willingness to learn & a positive attitude
  • The ability to understand technical problems & deliver solutions
  • In depth Windows & networking knowledge
  • Point of Sale experience will be highly regarded
 
PERSONAL CHARACTERISTICS REQUIRED:
 
  • High degree of Customer Care
  • High degree of self-motivation
  • Enthusiastic and energetic
  • Honesty and integrity
  • Goal oriented
  • Professional
  • Persistent
  • Ability to overcome obstacles and setbacks
  • High Attention to detail
 
To learn more about how we operate please visit our website here: www.zigzagmedia.ph
 
To learn more about how much fun we like to have please visit our Facebook page: https://www.facebook.com/ZigZagMedia/
 
Here is our ZigZag careers Facebook page to stay up to date with recruitment: https://www.facebook.com/ZigZagCareers/ and don’t forget to follow us on Instagram zigzagmediaph

Job Description

ZigZag Media is looking for the most talented Level 2 - 3 Technical Support to join our team!
 
The Level 2 - 3 Technical Support role is perfectly suited to someone who enjoys technical challenges and providing problem solving services to customers. You will be involved both online and onsite as well as provide telephone and email support to customers with technical queries regarding our software and hardware solutions.

Job Details

Job Location

Pasig City, Metro Manila

Employment Type

Full-Time

Job Category

Computer & IT

Work Schedule

Day Shift

Position Level

Professional

Gross Monthly Salary

Php 35,000 - Php 40,000

BPO

501-1000 Employees

Mon - Fri, 07:00 AM - 04:00 PM

Information not available

ZigZag started over 7 years ago as a back-office support in Manila for our Advertising Agency in Brisbane. We started with web developers, graphic designers, data miners and customer care support.

ZigZag has created a fully serviced office for businesses who are ready to grow offshore. There isn’t just one fit for all businesses, so we offer A-Z of offshoring to best suit your business.

We have 40+ Offshoring clients with over 320 staff supporting businesses in Australia, New Zealand, USA, UK, Singapore, China, Hawaii and Japan.

We are focused on providing value to our clients by offering quality staff who are English proficient professionals with specialised skills.