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IT and Microsoft Service Engineer

ZigZag Careers

Pasig City, Metro Manila

Posted over a month ago


Educational Attainment

College Graduate

Min. Work Experience

1 year

  • 1+ Years of experience
  • Microsoft Windows 7, 8, 8.1, 10
  • Microsoft Windows Server 2008/2012
  • Microsoft Office 2010, 2013, 2016
  • Microsoft Office 365
  • Cisco Switches
  • Cisco CLI
  • Standard Computer troubleshooting software/tools
  • Hardware troubleshooting experience.
  • Strong customer service orientation.
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Job Description

Zigzag Media  is looking for a superstar IT and Microsoft Service Engineer to join our team!
The main responsibility of a Windows Support Engineer is to setup and repair computer hardware, commissioning workstations and installing software, manage the Active Directory, removal of virus and malware infections from computer systems and logically follow a troubleshooting process and finding resolution using online resources.

  • Communicating with customers and colleagues by slack, email and our internal ticketing system.
  • Computer Hardware Setups and Repairs
  • Commissioning workstations and installing software.
  • Manage the Active Directory
  • Manage Biometrics Systems for Security and Timekeeping
  • Preventative server maintenance as per our standard checks (checking and clearing event logs, errors etc)
  • Accessing user’s systems via to resolve level 1 support requests.
  • Removal of virus and malware infections from computer systems.
  • Logically following a troubleshooting process and finding resolution using online resources.
  • Follow best practices and escalation policy in handling all support requests
  • Other ad hoc tasks as requested
  • Good Customer Communication Skills
  • Knows how to prioritize tasks
  • Multitasking skills
  • Amenable to work on a flexible schedule
  • Prepare monthly reports and other reports as requested

Job Details

Job Category

Computer & IT

Position Level


Employment Type


Work Schedule

Day Shift

About ZigZag Careers

ZigZag started over 7 years ago as a back-office support in Manila for our Advertising Agency in Brisbane. We started with web developers, graphic designers, data miners and customer care support. ZigZag has created a fully serviced office for businesses who are ready to grow offshore. There isn’t just one fit for all businesses, so we offer A-Z of offshoring to best suit your business. We have 40+ Offshoring clients with over 320 staff supporting businesses in Australia, New Zealand, USA, UK, Singapore, China, Hawaii and Japan. We are focused on providing value to our clients by offering quality staff who are English proficient professionals with specialised skills.