The Head of Service Operations is responsible for deploying the company’s service delivery and Development. Acts as the technical counterpart of the PMO Head.   DUTIES & RESPONSIBILITIES   Technical Services Management
● Implements and delivers projects across multiple client engagements from the Develop phase to the Delivery Phase through project sign off and support in collaboration with the Project Management team.
● Implements project controls and developments to secure customer satisfaction.
● Coordinates with the PMO Head in managing projects and ensuring that projects are delivered on time and on budget.
● Ensures Delivery Team secures sign offs on project completion
Executive Reporting
● Generates the following reports on a regular basis:
          o Project timeline update
Internal work Order Facilitation
● Collaborates with other departments to accomplish internal process requirements.
● Responds to request for support information, meeting attendance and project updates within the agreed SLA
Administrative Duties and Other Tasks
● Manages (together with HCD) recruitment, training, retention, and organization of technical team in accordance with the company hiring process, personnel policies, and budget requirements.
● Ensures Delivery and Project Management Team skills, competency and technology certification are adequate, updated and, up to industry and customer standards
● Works with the Team Leads in the absence of appropriate Implementation Engineer

SKILLS
● Oral Expression — Talking to others to convey information effectively.
● Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
● Negotiation – Ability to get the best deal for the client as well as for the Company.
● Active Listening — Giving full attention to what other people are saying, taking Revision No.: 0 Effectivity Date: March 1, 2020 FO-HCD-14 time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
● Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
● Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
● Service Orientation — Actively looking for ways to help people.
● Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
● Coordination and Collaboration — adjusting actions in relation to others' actions.
● Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
● Time Management — Managing one's own time and the time of others. Ability to hit deadlines and finish projects based on committed timeline.
● Project Management – Ability to spearhead a project and allocate resources as needed in order to accomplish tasks within a specified and committed timeline.
● Team Management – ability to move and motivate team members to ensure maximum productivity
 
EDUCATIONAL BACKGROUND/ KNOWLEDGE
● Graduate of IT-related course, preferably with MBA
● Graduates of other courses may apply but must adhere to the work experience requirement.
 
WORK EXPERIENCE
● With at least ten (10) years of solid experience in software development management
● Must have at least five (5) years of experience in a senior management role, handling a team of no less than ten (10) members working on technical projects
● Must have previous experience in technical management for an IT services and solutions company