Key Details

Job Location

The Exchange Regency Residence Hotel, Exchange Road, Meralco Ave, Ortigas, Pasig City, Metro Manila

Job Category

Customer Service

Position Level

Staff

Employment Type

Full-Time

Work Schedule

Amenable to Any Shift

Job Description

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

Qualification

Educational Attainment

College Degree

Min. Relevant Experience

2 years

  • Male or Female
  • At least with 2-3 years experience in the related field
  • Strong Analytical and Decision Making Skills
  • Excellent in Customer Service

Skills Required
Customer Service (Advanced)
Analytical skills and keen to details (Advanced)
Perks

Service Charge

In-house and outside trainings

N/A

Office Number

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