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Customer Support Specialist

Customer Happiness

Job Description

The Customer Support Specialist will report to the Product Manager.

Responsibilities:
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report system issues and defects
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and feature requests and share with our Product, Sales and Marketing teams
  • Facilitate on-boarding of new customers
  • Ensure support manuals are updated

    • Qualification



  • Must have at least one (1) year of work experience in customer service

  • Must have excellent communication skills

  • Bachelor's Degree


    • Perks & Benefits

    • HMO

    About The Recruitday Inc.

    We are a startup company and we aim to improve the way jobseekers find jobs, and companies find talents.

    Job Role Customer Support Specialist

    Recruitday Inc.

    Makati City

    Visit Profile

    Job Type

    Full Time

    Hiring Until

    12/31/2022

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