Job Details

Customer Support Specialist

Customer Happiness

Job Description

The Customer Support Specialist will report to the Product Manager.

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report system issues and defects
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and feature requests and share with our Product, Sales and Marketing teams
  • Facilitate on-boarding of new customers
  • Ensure support manuals are updated
  • Qualification

  • Must have at least one (1) year of work experience in customer service

  • Must have excellent communication skills

  • Bachelor's Degree

  • Perks & Benefits

    • HMO

    About The Recruitday Inc.

    We are a startup company and we aim to improve the way jobseekers find jobs, and companies find talents.

    Job Role Customer Support Specialist

    Recruitday Inc.

    Makati City

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    Job Type

    Full Time

    Hiring Until