Qualifications

Min. Work Experience

2 years

Educational Attainment

College Degree

REQUIRED QUALIFICATIONS:
 
We are looking for someone that:
 
  • Has a strong customer focus, and gets great satisfaction from helping people
  • Is quick thinking and able to trouble shoot, especially on when a solution may not be obvious
  • Has strong verbal and written communication skills (strong English is a must)
  • Is quick and thorough with written responses
  • A keen listener to work with HQ
  • Takes direction well and follows procedures
  • Is computer literate
  • Can work autonomously but is comfortable asking for assistance or advise.
  • A bright personality
  • Can work in the same environment as the existing development team but can work to their customer service role
  • Able to work Friday - Monday 8am - 5pm MNL
 
RESPONSIBILITIES:
 
  • Provide timely, courteous and professional customer service by:
  • Identifying and resolving the customers needs on first point of contact.
  • Educating the customer on our products and services.
  • Guiding clients on how to use our software via email and social media.
  • Provide support to all company initiatives
  • Comfortable communicating with Australia as a handover or when customer needs require it
  • Assisting also with Data entry and mining
  • Liaising with head office
 
 
To learn more about how we operate please visit our website here: www.zigzagmedia.ph
 
To learn more about how much fun we like to have please visit our Facebook page: https://www.facebook.com/ZigZagMedia/
 
Here is our ZigZag careers Facebook page to stay up to date with recruitment: https://www.facebook.com/ZigZagCareers/ and don’t forget to follow us on Instagram zigzagmediaph

Skills Required
Customer Service (Advanced)
Strong verbal and written communication skills (Advanced)
English (Advanced)
Job Description

ZigZag Media is looking for the superstar Customer Service Support to join our team!
 
Position available is a Customer Service role assisting with end to end event management using the TryBooking software platform. You will provide customer support to clients via email and social media.  The role requires someone that is self driven, enjoys helping people, enjoys solving problems with a clear focus on quality and key performance objectives.

The bulk of the our customer support is being handled by the Australian team during Mon- Fri business hours. This a newly devised role, to compliment this and help our plans to provide a 24/7 focus over time, as we move into international markets.
 
You will be the first member of the Manila based support team, taking direction from and liaising with Australian HQ. You will be joining our existing Manila based Development team, located in Pasig City.
 
The support team in Manila is expected to grow, as TryBooking  moves into service/support to other growth regions, such as UK, NZ and possibly back up for the US expansion.  As such, for the right candidate, this role has growth opportunities and potential to be directly involved with building this team.
 
Lear more about them here: https://www.trybooking.com

Job Details

Job Location

Pasig City, Metro Manila

Employment Type

Full-Time

Job Category

Customer Service

Work Schedule

Day Shift

Position Level

Staff

Gross Monthly Salary

Php 20,000 - Php 35,000

BPO

501-1000 Employees

Mon - Fri, 07:00 AM - 04:00 PM

Information not available

ZigZag started over 7 years ago as a back-office support in Manila for our Advertising Agency in Brisbane. We started with web developers, graphic designers, data miners and customer care support.

ZigZag has created a fully serviced office for businesses who are ready to grow offshore. There isn’t just one fit for all businesses, so we offer A-Z of offshoring to best suit your business.

We have 40+ Offshoring clients with over 320 staff supporting businesses in Australia, New Zealand, USA, UK, Singapore, China, Hawaii and Japan.

We are focused on providing value to our clients by offering quality staff who are English proficient professionals with specialised skills.