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Customer Service Representative

Cambridge University Press - Manila

Makati City, Metro Manila

Posted over a month ago


Educational Attainment

College Graduate

Min. Work Experience

2 years

To provide a consistently high standard of customer service by communicating properly and correctly in order to maintain food customer relations.

Skills Required

Customer Service (Intermediate)
Job Description

  • Processing of customer orders (Phone/Email) in consultation with customers to ensure specific requirements are met and follow through with order distribution departments to ensure prompt supply.
  • Basic knowledge of systems (web browsers, internet, proprietary internal software).
  • Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies and correspondence via email and telephone.
  • Prepare to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.
  • Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments.
  • Operating appropriate company systems including but not limited to SAP, A2R, Navigate, Sales Force and integrating into daily operations
  • Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks as requires.
  • Being monitored for quality assurance (phone, email).

Job Details

Job Category

Customer Service

Position Level


Employment Type


Work Schedule

Amenable to Any Shift

Job Perks

Work Life Balance

Career Advancement

Exciting Work Environment

About Cambridge University Press - Manila

Cambridge University Press is part of the University of Cambridge. Our mission is to unlock people’s potential with the best learning and research solutions. Our vision is a world of learning and research inspired by Cambridge. A pioneer in our field with 484 years of printing tradition, we are committed to supporting innovation in learning and teaching. We publish without boundaries, ensuring our resources are accessible across the globe, in print, online and other digital formats. We take pride in supporting community programmes across the globe. Staff are encouraged to offer practical help, advice and funding to nurture vital charitable, educational and voluntary partnerships. Playing a leading role in today's global market place, we have over 50 offices around the globe, employs...