To provide a consistently high standard of customer service by communicating properly and correctly in order to maintain food customer relations.
Processing of customer orders (Phone/Email) in consultation with customers to ensure specific requirements are met and follow through with order distribution departments to ensure prompt supply.
Basic knowledge of systems (web browsers, internet, proprietary internal software).
Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies and correspondence via email and telephone.
Prepare to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.
Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments.
Operating appropriate company systems including but not limited to SAP, A2R, Navigate, Sales Force and integrating into daily operations
Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks as requires.
Being monitored for quality assurance (phone, email).
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Playing a leading role in today's global market place, we have over 50 offices around the globe, employs...
Cambridge University Press is part of the University of Cambridge. Our mission is to unlock people’s potential with the best learning and research solutions. Our vision is a world of learning and...