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Customer Service Representative (0923)

Cambridge University Press & Assessment | Manila

Makati City, Metro Manila

Hiring until February 01

Refer & Earn

Up to PHP 8,000

Job Description

Job Purpose

To provide a constantly high standard of customer service by communicating properly and correctly In order to maintain good customer relations.

Principal Duties

  • Processing of customer orders (Phone/Email) - consult with customers to ensure specific requisites are met and follow through with other departments to ensure prompt supply.
  • Investigate and resolve customer inquiries using own judgment including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email and telephone.
  • Prepared to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained including:
    • Cross-training in other sections of department to provide adequate coverage.
  • Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system progress.
  • Operating appropriate company systems including but not limited to SAP, A2R, Navigate, Sales Force and linking into daily enterprise.
  • Daily, weekly or monthly filing/reporting as needed and may be required to carry out added tasks as required.
  • Being monitored for quality assurance (phone, email)


Educational Attainment

College Graduate

Min. Work Experience

1 year

Qualification Summary

Knowledge and Experience

  • Technical Capabilities: Basic computer knowledge including e-mail, Microsoft Office (Excel and Word), databases and other systems.
  • Basic knowledge of systems (web browsers, internet, proprietary internal software)
  • Industry Knowledge: Good knowledge of business enterprise
  • Minimum Education Required: Vocational/College Diploma
  • Minimum Experience Required: Previous Customer Service or office based experience preferred.
  • Skills: Fluent in English. Excellent email correspondence, computer and organizational skills.
  • Education Preferred: Some College degree
  • Experience Preferred: 1 Year Customer Service Experience
  • Excellent attendance and time keeping.
  • Ability to multi-task, adapt to change, follow instructions, work well with Others and make decisions.
  • Should display resourcefulness, efficiency, originality, flexibility, and problem solving skills.
  • Must be a team player and also have the ability to work independently.
  • Must be detail - oriented and dependable.

Job Details

Employment Type


Position Level


Work Schedule


Job Category

BPO & Customer Service




About Cambridge University Press & Assessment | Manila

We help millions of people worldwide to open opportunities and unlock their potential.   We are a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. We’re driven by a simple mission – to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. And that’s why every year we give millions of people the support they need to unlock their potential.   From teachers and learners to researchers and academics, we help to build confidence...