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Customer Service Representative (0923)

Cambridge University Press & Assessment - Manila

Makati City, Metro Manila

Hiring until November 29

Refer & Earn

Up to PHP 8,000

Job Description

Job Purpose

To provide a constantly high standard of customer service by communicating properly and correctly In order to maintain good customer relations.

Principal Duties

  • Processing of customer orders (Phone/Email) - consult with customers to ensure specific requisites are met and follow through with other departments to ensure prompt supply.
  • Investigate and resolve customer inquiries using own judgment including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email and telephone.
  • Prepared to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained including:
    • Cross-training in other sections of department to provide adequate coverage.
  • Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system progress.
  • Operating appropriate company systems including but not limited to SAP, A2R, Navigate, Sales Force and linking into daily enterprise.
  • Daily, weekly or monthly filing/reporting as needed and may be required to carry out added tasks as required.
  • Being monitored for quality assurance (phone, email)


Educational Attainment

College Graduate

Min. Work Experience

1 year

Qualification Summary

Knowledge and Experience

  • Technical Capabilities: Basic computer knowledge including e-mail, Microsoft Office (Excel and Word), databases and other systems.
  • Basic knowledge of systems (web browsers, internet, proprietary internal software)
  • Industry Knowledge: Good knowledge of business enterprise
  • Minimum Education Required: Vocational/College Diploma
  • Minimum Experience Required: Previous Customer Service or office based experience preferred.
  • Skills: Fluent in English. Excellent email correspondence, computer and organizational skills.
  • Education Preferred: Some College degree
  • Experience Preferred: 1 Year Customer Service Experience
  • Excellent attendance and time keeping.
  • Ability to multi-task, adapt to change, follow instructions, work well with Others and make decisions.
  • Should display resourcefulness, efficiency, originality, flexibility, and problem solving skills.
  • Must be a team player and also have the ability to work independently.
  • Must be detail - oriented and dependable.

Job Details

Employment Type


Position Level


Work Schedule


Job Category

BPO & Customer Service




About Cambridge University Press & Assessment - Manila

Why should you consider joining us? Because you aspire to be part of a reputable global organization and a well-known brand. Our brand and reputation is a product of close to 500 years of experience developing world-class learning and research solutions, and assessment programs in accord with the highest technical standards.  Today, we have more than 50 offices worldwide and over 6,000 high-performing employees.  Our products and services reach 170 countries and over 15 million customers worldwide. Because you dream about making a difference and contribute to society. Here at Cambridge,...