ZigZag Media is looking for the most talented Customer Service Email Specialist to join our team!
You will be working for our client Flippa
Flippa is the entrepreneur’s marketplace and the number 1 marketplace in the world for buying and selling online businesses.
The success of Flippa is supported by the passionate people that make up the team here; from software development to customer support and assisted sales, our job is to ensure that our users find the best entrepreneurial opportunities available. Flippa is part of the large and nurturing SitePoint family of web start-ups that include 99designs, Influx.com as well as SitePoint.com. We have offices in Melbourne, Australia and Metro Manila, Philippines.
Learn more about them here: https://flippa.com/
At Flippa, we love our customers and recognise that providing them an awesome experience is critical to our success. Our customers are business owners and potential business owners who are trading their online businesses as a whole or, at times, specific assets.
This is not your usual Customer Service position. Given that Flippa is a customer-to-customer marketplace, where the product is offered by the business owner (the seller), providing stellar support is more challenging than a traditional business-to-customer set up. Our product is the platform and our customers are buyers and sellers and we need to support all three and combinations of issues involving these factors.
You will be a part of the team that is the first point of contact for both buyers and sellers; you will be responsible for representing Flippa, making a great impression to our users so that they trust using Flippa as a platform and mediate between trading partners if needed.
We are looking for someone with the smarts and the skills and is up for the challenge!
WHO YOU ARE
You live and breathe customer service and are able to anticipate customers’ needs.
You love working hand in hand with customers and helping them achieve success.
You enjoy discovering and learning on your own, without classroom training.
You prefer to take ownership of cases to resolve them in the first instance rather than redirecting the customer elsewhere outside of their control.
You enjoy working as part of a team but can work with little to no supervision and can manage your own time and workload.
You thrive working in a global team and enjoy the challenge of making many customers happy at once.
You enjoy collaborating with other areas of the business (product, marketing and account management teams) to improve the customer experience.
You possess strong attention to detail and picks up things that other miss.
You are not afraid to assert ideas, ask questions, or flag issues - big or small.
You want to be part of a company achieving great things and contribute to that growth.
If this sounds like you, let’s chat!