Make a difference with the work you do:
Emerson is committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential.
We are committed to the ongoing development of our employees because we know that it’s critical to the success of our company as a truly global entity. Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management and on-the-job training.
In ProAct™, you will be given the opportunity to reach every corner of the world with the services you’re providing for supermarkets, convenience stores, mixed retail, foodservice, commercial building and refrigerated storage. You will be part of a team of global experts protecting hard-earned gains of our partners and identifying improvement opportunities to help our customers expand their business.
The Monitoring Service Associate is a key member of the ProAct™ Team. In this capacity, you will have the opportunity to professionally manage, monitor and process refrigeration and HVAC (Heating, Ventilation, Air-conditioning) alarms. You will be responsible for proactively provide basic support function to 24/7 department operations.
What you will work on:
As a Monitoring Service Associate, your responsibilities include:
- All service support, including Alarm Management functions such as – outbound alarm monitoring, inbound call handling & dispatch and any other service support required by the Department
- Investigation of refrigeration and/or HVAC alarms received and diagnosing them based on agreed standards
- Ensuring immediate delivery of alarm details with accurate documentation by calling or sending an email to external customers
- Generating and dispatching service work orders of field technicians to troubleshoot onsite concerns