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Customer Service Associate | Quezon City Based

Emerson Philippines

Quezon City, Metro Manila

Posted 3 weeks ago


Educational Attainment

College Graduate

Min. Work Experience

0 year

What you will need:
  • Graduate of any 4-year degree (Graduate of any Engineering course may be considered.)
  • Background in customer service or offshore service operations is an advantage
Who we are looking for:
  • Excellent English communication skills – can convey information clearly and effectively both written and oral; listens actively and effectively
  • Good interpersonal skills – can collaborate well with others, willing to take new instructions and work requests
  • Customer focused – displays the drive to deliver relevant solutions based on customer need
  • Flexibility – willing to work on shifting schedule (may include weekend work with scheduled day off) to support the business and customers; willing to work over time or on rest day over time to support manpower requirement during critical days and/or peak season
  • Resilience and Situational adaptability – effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands

Skills Required

Customer Service (Intermediate)
Interpersonal (Intermediate)
Job Description

Make a difference with the work you do:
Emerson is committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential.
We are committed to the ongoing development of our employees because we know that it’s critical to the success of our company as a truly global entity. Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management and on-the-job training.
In ProAct™, you will be given the opportunity to reach every corner of the world with the services you’re providing for supermarkets, convenience stores, mixed retail, foodservice, commercial building and refrigerated storage. You will be part of a team of global experts protecting hard-earned gains of our partners and identifying improvement opportunities to help our customers expand their business.
The Monitoring Service Associate is a key member of the ProAct™ Team. In this capacity, you will have the opportunity to professionally manage, monitor and process refrigeration and HVAC (Heating, Ventilation, Air-conditioning) alarms. You will be responsible for proactively provide basic support function to 24/7 department operations.
What you will work on:
As a Monitoring Service Associate, your responsibilities include:
  • All service support, including Alarm Management functions such as – outbound alarm monitoring, inbound call handling & dispatch and any other service support required by the Department
  • Investigation of refrigeration and/or HVAC alarms received and diagnosing them based on agreed standards
  • Ensuring immediate delivery of alarm details with accurate documentation by calling or sending an email to external customers
  • Generating and dispatching service work orders of field technicians to troubleshoot onsite concerns

Job Details

Job Location

Quezon City, Metro Manila

Employment Type


Job Category

Customer Service

Work Schedule


Position Level


Job Perks

Multinational experience

Technology driven organization

Safe working environment for a DIVERSE workforce

Emerson Philippines
Company Size
10,001+ Employees
Company Perks

Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal—to create groundbreaking solutions that leave our world in a better place than we found...

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