Qualifications

Min. Work Experience

1 year

Educational Attainment

College Degree

RESPONSIBILITIES:
 
  • Being the first point of resolution for customers and serve them effectively and accurately
  • Be involved in all business operations that involve customer interactions and take ownership for a seamless service
  • Working closely with Credit Analysts, learning, leveraging skills and fostering strong teamwork
  • Deliver the best customer service experience in all forms of communications including but not limited to phones, emails and real-time online chat
  • Communicate with customers on a day to day basis, which may cover a raft of transactions, including credit
  • enquiries, payments, marketing and general customer management matters, simultaneously. Through direct
  • calling, sms, chat and email, all communications will be well constructed, as close to real time as possible
  • and have a positive impact on the customer and brand.
  • Traverse between various MoneyMe brands as it is necessary to do so.
  • Engage with payments, collections and customer account management activities.
  • Seek guidance from peers and leaders, and escalate appropriate matters to deliver better outcomes.
  • Protect customer information and sensitive data always.
  • Stay up to date and maintain compliance on all other legislative requirements.
  • Understand our products and services inside out
 
REQUIRED QUALIFICATIONS:
 
  • Excellent communication skills in both spoken and written forms, interpersonal and coaching skills
  • Confident on verbal communication (inbound and outbound calls)
  • Can work simultaneously with different communication channels (e.g. Online chat, phone and email)
  • Highly trainable and has the willingness to learn underwriting
  • Can think on their feet and have proactive and positive attitudes
  • Ability to achieve targets in providing financial solutions that meet customer needs
  • Familiarity with Australian Market and Millennial values are a plus but not essential
  • Business instincts – ​inherently curious by nature, you enjoy thinking about what makes a great business and bring those ideas to life
  • Drive and hustle – we provide thousands of loans to customers each month, so this could include optimising the customer experience, reducing the time taken for a client to receive a decision on their loan, maximising customer value, and ensuring the highest level of service throughout.
  • People skills – ​you will need high-class people skills, excellent phone manner, and the ability to think quickly on the phone in regards to finding a solution for the customer, capacity to work with our diverse team and continue to promote the professional brand of MoneyMe.
 
*Candidates must be willing to work from 6AM - 3PM on 5 working days and 2 rest days.
 
To learn more about how we operate please visit our website here: www.zigzagmedia.ph
 
To learn more about how much fun we like to have please visit our Facebook page: https://www.facebook.com/ZigZagMedia/
 
Here is our ZigZag careers Facebook page to stay up to date with recruitment: https://www.facebook.com/ZigZagCareers/ and don’t forget to follow us on Instagram zigzagmediaph

Skills Required
Communication, Interpersonal and Coaching skills (Advanced)
Inbound and Outbound Skills (Advanced)
Online chat, phone and email (Intermediate)
Job Description

ZigZag Media is looking for the superstar Customer Lifecycle Manager to join our team!
 
The Customer Lifecycle Manager position will be responsible for day-to-day business operations in all forms of customer support. It is an inherent part of the role to deliver quality customer service experience throughout our phone, email and real-time online chat communications with customers.
 
You will be working for our client MoneyMe
 
Learn more about them here: https://www.moneyme.com.au

Job Details

Job Location

Pasig City, Metro Manila

Employment Type

Full-Time

Job Category

Customer Service

Work Schedule

Day Shift

Position Level

Staff

Gross Monthly Salary

Php 30,000 - Php 35,000

BPO

501-1000 Employees

Mon - Fri, 07:00 AM - 04:00 PM

Information not available

ZigZag started over 7 years ago as a back-office support in Manila for our Advertising Agency in Brisbane. We started with web developers, graphic designers, data miners and customer care support.

ZigZag has created a fully serviced office for businesses who are ready to grow offshore. There isn’t just one fit for all businesses, so we offer A-Z of offshoring to best suit your business.

We have 40+ Offshoring clients with over 320 staff supporting businesses in Australia, New Zealand, USA, UK, Singapore, China, Hawaii and Japan.

We are focused on providing value to our clients by offering quality staff who are English proficient professionals with specialised skills.