Customer Delight Specialist

ZigZag Media

Pasig City, Metro Manila

Posted over a month ago

Qualifications

Educational Attainment

College Graduate

Min. Work Experience

2 years

RESPONSIBILITIES:
 
  • Reply to all incoming tickets, this includes email, phone calls, social media chats.
  • Monitor social media comments and reply to the proper questions.
  • Input customer info into our CRM system for future customer service.
  • May help with outgoing calls to win customers back.
  • Communicate with founders and science team to ensure proper customer service.
 
REQUIRED QUALIFICATIONS:
 
  • At least 2-4 years of experience with communications / customer support
  • At least a Bachelor’s/College Degree
  • Strong communication skills - English
  • Able to work independently and in a team environment
  • Self starter and can work with less supervision
  • Quick learner
  • Professionalism regarding time, costs and deadlines
 
DESIRED QUALIFICATIONS:
 
In addition to the required qualifications it would be extra special if the applicant has the following qualifications:
 
  • Interests in genetics, wellness, health, fitness
  • Outbound call experience
  • Sales skills

BENEFITS:
 
  1. All government mandated benefits.
  2. Philhealth government health insurance.
  3. Private health insurance provided by Intellicare after your 6 month probationary period ends.
  4. Upon regularisation, the remaining 6 months of your first employment year you will be receiving Seven point five (7.5) vacation leave credits and Seven point five (7.5) sick leave credits, until your first employment anniversary date, upon which you will be receiving fifteen (15) vacation leave and fifteen 15 sick leave annually for your succeeding years.
  5. Paid birthday leave upon passing the probationary period
  6. 13th month pay.
  7. Fully automated payroll. You'll have access to the ZigZag Bridge Payroll where you can view your payslip every 5th and 20th of the month. If a payday falls on a weekend, it will be rounded to the prior Friday.
  8. Frequent team events and meals including an annual retreat
  9. Annual cash gift
 
 OFFICE AMENITIES:

  • 3x redundant 25mbps Internet connection.
  • Redundant building electricity and generator.
  • Free in-office water & coffee
  • Conference rooms
  • Pantry
 
To learn more about how we operate please visit our website here: www.zigzagmedia.ph
 
To learn more about how much fun we like to have please visit our Facebook page: https://www.facebook.com/ZigZagMedia/
 
Here is our ZigZag careers Facebook page to stay up to date with recruitment: https://www.facebook.com/ZigZagCareers/ and don’t forget to follow us on Instagram zigzagmediaph

Skills Required

Communication Skills (Intermediate)
Customer Service (Intermediate)
Job Description

ZigZag Media is looking for the most talented Customer Delight Specialist to join our team!
 
We are looking for a passionate and smart Customer Delight Specialist that can we can trust to be the frontline of communication with our customers. This person needs to have EXCEPTIONAL English, be willing to do the studying to learn the science aspects of our company and very organized to stay on top of all our incoming tickets. This person will be in charge of all incoming customer support tasks and grow with LifeDNA!
 
You will be working for our client BeeStripe and will manage the technical development of LifeDNA.

About BeeStripe LLC:

BeeStripe LLC is a quickly growing Honolulu, Hawaii (U.S.A.) based maker and marketer of software and web-based products with a team in Ortigas Center, of Metro Manila, Philippines. We are a fun-loving team dedicated to creating products that help to improve and simplify people's digital lives.
 
BeeStripe is expanding their business wherein they also invested in medical field which is the LifeDNA.
 
Learn more about BeeStripe here: https://www.beestripe.com
 
LifeDNA inspires people to unlock the power of their DNA so they can live healthier, more fulfilling lives.
 
LifeDNA offers a personalized regimen of dietary supplements and natural skin care uniquely designed from your DNA and daily life activities. Supplements and skincare are just the beginning as we plan to go into fitness, nutrition, etc. The possibilities are endless!

Learn more about LifeDNA here: https://www.lifedna.com

Job Details

Job Location

Pasig City, Metro Manila

Employment Type

Full-Time

Job Category

Customer Service

Work Schedule

Day Shift

Position Level

Staff

ZigZag Media
Company Size
501-1000 Employees
Industry
BPO

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