Qualifications

Min. Work Experience

2 years

Educational Attainment

College Degree

RESPONSIBILITIES:
 
  • Handle inbound/outbound calls, emails and live chats from customers
  • Provide information to customers in response to inquiries about products and services, in addition to assisting individuals with purchases and bookings
  • Establish and maintain a high level of customer satisfaction in all transactions
  • Perform administrative tasks, such as maintaining records and updating team tools and templates
  • Other related duties
 
REQUIRED QUALIFICATIONS:
 
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Excellent computer skills, including familiarity with internet research, databases, spread sheets and word processing programs.
  • A high level of perseverance and motivation
  • A pleasant, patient and friendly attitude
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Willingness to work a flexible schedule
  • Possess a strong work ethic and team player mentality
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Candidate must possess at least a Bachelor’s / College Degree, any field
  • Minimum of 2 years experience in a customer service or help desk role
  • Experience with multiline telephones, online ticketing system and personal computers
  • Strong communication, sales and customer service skills
  • Exceptional English skills; written and spoken
  • Must be able to work in Ortigas
  • Experience in sales is a plus
 
To learn more about how we operate please visit our website here: www.zigzagmedia.ph
 
To learn more about how much fun we like to have please visit our Facebook page: https://www.facebook.com/ZigZagMedia/
 
Here is our ZigZag careers Facebook page to stay up to date with recruitment: https://www.facebook.com/ZigZagCareers/ and don’t forget to follow us on Instagram zigzagmediaph

Skills Required
Communication Skills (Advanced)
Computer Skills (Advanced)
Customer Service/Help Desk Role (Advanced)
Job Description

ZigZag Media is looking for superstar Customer Care Representatives to join our team!
 
We are an Australian based travel company who are looking for team members to join our established office on Shaw Boulevard, Pasig. Our staff are our family and we have great longevity in our team. We are an established business who are creative and like to have fun.
 
This position will be reporting to an Australian company. Candidates will receive valuable experience working with one of Australia’s largest online travel agencies.

Job Details

Job Location

Pasig City, Metro Manila

Employment Type

Full-Time

Job Category

Customer Service

Work Schedule

Day Shift

Position Level

Staff

Gross Monthly Salary

Php 20,000 - Php 22,000

BPO

501-1000 Employees

Mon - Fri, 07:00 AM - 04:00 PM

Information not available

ZigZag started over 7 years ago as a back-office support in Manila for our Advertising Agency in Brisbane. We started with web developers, graphic designers, data miners and customer care support.

ZigZag has created a fully serviced office for businesses who are ready to grow offshore. There isn’t just one fit for all businesses, so we offer A-Z of offshoring to best suit your business.

We have 40+ Offshoring clients with over 320 staff supporting businesses in Australia, New Zealand, USA, UK, Singapore, China, Hawaii and Japan.

We are focused on providing value to our clients by offering quality staff who are English proficient professionals with specialised skills.