Sorry, this job listing is no longer available.
You may visit the Technical Support role page to discover other job listings similar to this one.

Key Details

Job Location

4th Floor Paseo Center Building, 8757 Paseo de Roxas, Makati City, Metro Manila

Job Category

Computer & IT

Position Level


Employment Type


Work Schedule

Day Shift

Gross Monthly Salary

Php 18,000 - Php 28,000

Job Description

  • Provide 1st level and 2nd level technical/cloud support for both hammerjack internal and external customer.
  • Handle incident management, support service requests, problem management and resolution according to hammerjack’s methods and processes, in line with Microsoft’s s
  • Provide technical support activities & coordination thru phone, chat, portal, email depending on the customer(s)’ service level agreement and requirement.
  • Comply to team and customer’s technical support process, best practices and workflows.
  • Effective ticket queue management providing investigation prioritization, continuous and timely updates to customers.
  • Take ownership to resolve customer issues in accordance with service level agreements (SLAs) and managed services catalogue balancing speed and quality.
  • Create process or troubleshooting documentation.
  • Accurately report and track support tickets through the ticketing system. Create/Update status report, as needed.
  • Demonstrate excellent customer service skills through all levels of support; incident/problem management, change, escalation and recovery management.
  • Adhere to the team and company’s regulation, policies and processes.
  • Work with cross-functional teams and clients by providing education on system functionality


Educational Attainment

Vocational Course

Min. Relevant Experience

2 years

  • At least 2 years in college
  • Strong English communication skills and ability to interact with customers in a demanding and every changing environment.
  • Strong customer service skills.
  • Advanced problem-solving ability, attention to detail and commitment to quality to drive great customer service and strong team relationships
  • Motivation and passion for customer success
  • Excellent time management and organizational skills.
  • Must be a self-starter with the ability to work independently and in a collaborative team environment.
  • Minimum 2-year experience in a customer support or technical support role for cloud solutions
  • Extensive knowledge on cloud computing, preferably MS Cloud product and services.
  • Must be knowledgeable on PowerShell, Web Services, Exchange and Active Directory.
  • Extensive experience with MS Office 365; existing skills and experience in this space are imperative including the below:
    • Permissions (Tenant \ Security & Compliance \ Exchange \ Exchange Online)
    • Clients (Outlook, Outlook for Mac, IMAP, POP3, Mobile Devices)
    • MS Office
    • Skype for Business, SharePoint, and OneDrive Architecture
  • Experience with Exchange and Office 365 migration and support of post migration tasks is an advantage


  • Willing to work on a Morning to Mid shift schedule
  • Extensive background and deep understanding of Microsoft Dynamics 365 System architecture and design
  • Must know how to trouble shoot and debug basic to advanced CRM issues
  • Experience in configuration and deployment of Dynamics 365 is an advantage
  • Must have an understanding of CRM/Dynamics 365 connectors i.e MYOB, Xero, PowerMailchimp, Click Dimension, and Concep.


Skills Required
Microsoft Dynamics (Intermediate)
CRM (Intermediate)
Customer Service (Intermediate)


51-200 Employees

Mon - Fri, 06:30 AM - 05:30 PM

Office Number

Our Manila team operates as a dual Australian-Filipino fully managed outsource team, with an organisational structure in and of itself to be an ‘office-outside-your-office’.