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Cloud Support

Job Description

• Implement and configure resources as per approved cloud patterns
• Provide service monitoring of cloud Platform
• Provide administration support for IaaS and PaaS services, including backup and recovery,
and first level problem determination
• Document environment build specifications, including diagrams, and scripts to automate
• Manage patching processes, including golden images
• Assist technical teams in identifying appropriate approved cloud patterns to meet technical
• Collaborate with Core IT teams; provide guidance utilizing networking, security, monitoring,
and services
• Create professional technical documentation
• Collaborate with global resources outside of normal business hours (when needed)
• Participate in “non-business hours” on-call schedule
• Accountable for system availability and stability of Production Environments
• Support SDLC and ITSM tools for the firm ensuring stability and best practices
• Keep up with industry trends regarding APM, Observability and Telemetry products
• Drive innovation and automation of supported products.
• Build and foster relationships with external LOBs for adoption of products
• Establish Customer experience feedback loop
• Establish a Continuous Improvement mindset amongst the team


• BS/BA degree or equivalent experience
• Proven IT track record, with hands-on software development or production infrastructure
management role
• Strong hands-on experience supporting Linux platforms
• Experience managing Windows systems
• Proficient in developing and debugging scripts (BASH, PowerShell, Python)
• Intermediate level of expertise in networking concepts
• Excellent problem determination skills, the ability to debug complex-cross system problems,
and document root cause including remediation, detection, and avoidance
• Proven understanding hands-on experience providing support of Cloud technologies (Azure
• Practical experience with Tivoli, SCOM, Netcool, Splunk, Grafana Suite, or ScienceLogic
• Ability to set goals and project plans that align with organizational objectives
• Strong ability to partner and influence at all levels
• Strong understanding of product management and product/customer centric organizations
• Ability to collaborate with high-performing teams and individuals throughout the firm to
accomplish common goals
• Understanding of cloud, virtualization, and APIs Technologies
• Experience with agile and lean philosophies
• Exceptional verbal and written communication skills and proven ability to build strong
relationships with internal and external groups
• Strong product sense coupled with an ability to take a developer perspective
• Experience with process improvement, workflow, benchmarking and / or evaluation of
business processes required
• Understanding and experience of working and leading Agile teams. Familiar with CI/CD
development, tools such as Jenkins, Jira, Git/BitBucket etc.
• Excellent verbal and written communication skills
• Ability to work independently and on a team with colleagues across the globe
• Ability to manage multiple tasks concurrently
• Self-starter; needs little administrative guidance
• Energetic and eager to find solutions to complex problems
• Ability to self-learn new technologies

Preferred Skills and Experience:
• Knowledge and hands-on experience with some of the following:
o Bash scripting
o PowerShell
o Python
o Ansible
o Terraform
o Kubernetes
o Active Directory
o DBMS (i.e. SQL Server, Postgres, MySQL, DB2, Oracle)
o Jenkins
o Git version control
o Azure CLI
o Azure Resource Manager (ARM) templates
• Experience with process automation technologies including WorkFusion or Soroco
• Strong understanding of insurance services and the regulation that surrounds the industry

About The Insurance

The world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally.

Cloud Support



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Position Level


Job Level

Experienced Hire

Job Type

Full Time

Hiring Until