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Client Success Manager
Job Description
The Client Success Manager is responsible for managing the day-to-day success of hammerjack’s industry clients and their offshore staff. You serve as the primary contact post-deployment, ensuring clients are satisfied, staff are supported, and service performance remains strong.You don’t just manage tickets—you own the relationship. You coordinate with internal teams to solve issues, keep clients updated, and maintain staff engagement. Your job is to make sure clients get the value they came for—and that offshore teams feel supported to deliver.
KEY RESPONSIBILITIESServe as the key relationship manager for assigned industry clients, ensuring satisfaction, renewal readiness, and long-term success. Run regular client cadences, share updates, resolve concerns, and surface improvement opportunities. Coordinate with HR Delivery, IT, Recruitment, and Learning to ensure offshore staff are supported across their lifecycle. Track account health—attendance, engagement, performance, and risks—and flag issues early. Manage documentation, notes, and reporting for each account to ensure transparency and continuity. Support client growth by identifying upsell opportunities and coordinating with Client Success Manager – Channel. Build positive, proactive working relationships with both clients and offshore team members.
REQUIRED COMPETENCIES Role-SpecificStrong relationship management, issue resolution, and client communication skills Experience in a client-facing coordination role (CS, AM, onboarding, delivery ops) Familiarity with service delivery models in BPO, staffing, or an offshore environment
Cognitive & ExecutionalDetail-oriented and organised—keeps meetings, updates, and follow-ups on track Quick problem-solver—knows when to escalate and when to resolve independently Time-conscious and structured—juggles multiple accounts without losing pace
Leadership (Influence-Level)Earns trust with clients and peers through consistency, clarity, and calm execution Works cross-functionally to get things done—no silos, no blame Presents with confidence—brings clarity and credibility in every touchpoint
Culture & Values FitShowing up consistently for your clients and the offshore team behind them Solving problems fast and communicating clearly—because trust is earned in moments Taking ownership of the experience, not just tasks Making remote work personal, human, and high-performing Leading with hustle, heart, and follow-through—because outcomes and relationships both matter
KEY RESPONSIBILITIES
REQUIRED COMPETENCIES
Cognitive & Executional
Qualification
About The Offshoring Solutions Company
A business solutions provider offering offshoring services in areas such as accounting, IT, and customer support. It helps companies improve efficiency, reduce costs, and scale operations by providing skilled professionals and tailored support solutions.
Client Success Manager
Salary
60,000-70,000/month
Position Level
Staff
Job Level
Experienced Hire
Job Type
Full Time
Hiring Until
06/30/2026