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Key Details

Job Location

4th Floor Paseo Center Building, 8757 Paseo de Roxas, Makati City, Metro Manila

Job Category

Sales & Marketing

Position Level

Staff

Employment Type

Full-Time

Work Schedule

Day Shift

Gross Monthly Salary

Php 23,000 - Php 30,000

Job Description

DUTIES AND RESPONSIILITIES

Responsible for pre and post-sales customer support, providing product and service information and resolving problems.  The B2B Customer Success will be assigned and will support the email, live chat and voice channels.

 

 

Qualification

Educational Attainment

College Degree

Min. Relevant Experience

1 year

QUALIFICATIONS

 

Product Knowledge

  • Extensive customer service and technical support background
  • Must have Business-to-Business support experience
  • Experience dealing with Australian businesses
  • Accounting background preferred
  • Ability to work independently and collaborate within a team setting

 

Customer Focus

  • Actively seeks to understand client needs, expectation and level of satisfaction
  • Able to maintain good relationships with clients
  • Ability to handle complex issues while building trust and confidence
  • Pro-actively seeks solutions for customers

 

System and Application Knowledge

  • Knowledge with Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint
  • Ability to learn new systems and tools as needed

 

Quality

  • Works within the Hammerjack and NowInfinity’s quality guidelines
  • Ensures quality of work being delivered without being supervised

 

Communications Skills

  • Above average oral and written communication skills
  • Ability to negotiate and adapt real time when dealing with clients

Skills Required
Sales (Intermediate)
Customer Service (Advanced)
Business to Business Support (Intermediate)

BPO

51-200 Employees

Mon - Fri, 06:30 AM - 05:30 PM

Office Number

1300 788 451

Our Manila team operates as a dual Australian-Filipino fully managed outsource team, with an organisational structure in and of itself to be an ‘office-outside-your-office’.