Application Engineer

Job Purpose

Digital Services Cambridge Limited (DSCL) Manila is looking for an experienced Application Engineer who will focus on the support of application systems for Cambridge Assessment, running Linux and Windows Operating Systems for the web tier. The key focus of the role is to support the rapidly expanding Linux, Windows, cloud based and the multiple applications and technologies that interact with and rely upon them. The engineers are part of BAU, project and on demand work packages in an Agile and DevOps environment. The successful candidate will review, maintain, troubleshoot and correct critical production systems in a busy data centre environment while maintaining best practice as suggested by ITIL and industry principles.

Principal Accountabilities

• Day to day provision of second/third line support for technologies that the team owns within agreed SLAs. Out of business hours support may be expected.
• Manage and prepare for the implementation of projects in the operational/support environments including: evaluation, feasibility, technical investigations, pilots, and proof of concepts, training and knowledge transfer to and from other support teams.
• Provide expert advice to help inform Line Management about the technical capabilities of IT products within the operational support environment. Assess the feasibility of proposed projects to ensure appropriateness of solutions and to maintain alignment with the wider technical framework.
• Successful candidate will work in UK and Manila hours on shifts. On-call or weekend work is required based on the business activities.
• Ability to produce quality technical documentation, present and explain technical concepts to customers in plain English. Proactively take ownership of updates to ensure timeliness, depth and breadth of content.
• Build and maintain effective relationships and lines of communication with other IT Teams, third party suppliers and the Business Streams to facilitate effective delivery. The Application Engineer is a key contact for significant number of business applications. The role is important to ensure that the key systems operate within service level agreements.