Account Manager

Mosaic Solutions

Makati City, Metro Manila

Posted over a month ago

Qualifications

Educational Attainment

College Graduate

Min. Work Experience

3 years

  • Bachelor's degree in Business Administration/Communication/Public Relations/similar field; 
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations; 
  • Dynamic personality, able to effectively engage and influence a variety of audiences at all levels of a business;
  • Focused on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables;
  • Passionate about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients;
  • Project and program management experience is a plus; knowledge of key concepts including phases, plans, deliverables, scope and tasks;
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations;
  • Demonstrated ability to work independently and remain motivated;
  • Working knowledge of computers and Microsoft Office Suite;
  • Ability to identify and resolve the issues on the spot to ensure that flow of work proceeds smoothly;
  • Ability to work under pressure and deliver accurate results;
  • Should have an eye for detail and identify possible errors.

Skills Required

Communication skills; Excellent time management and organizational skills are vital while completing the work on the given deadline (Expert)
Time management skills (Expert)
Organizational skills (Expert)
Job Description

Account managers are responsible for managing all aspects of our client relationships. Responsibilities include a wide variety of tasks such as managing the overall client relationship, providing updated reporting and ensuring we get accurate data from clients, interfacing with Mosaic’s analysts on behalf of the clients and ensuring the smooth flow of work.

  • Work closely with clients to identify needs, including workflows and processes; consult on best practices for solutions and setup;
  • Prepare and deliver effective client presentations and internal presentations, including stakeholders at all levels of the organization;
  • Deliver weekly, monthly and quarterly status and results presentations to internal and external teams;
  • Identify new opportunities from within existing accounts, partnering with the Business Development team to aid in increasing revenue;
  • Ensure a deep enough understanding of clients’ needs to head off potential issues before they become problems;
  • Manage multiple accounts; develop positive working relationships with all customer touch points;
  • Drive client retention, renewals, upsells and client satisfaction;
  • Work closely with internal partners on day-to-day operational processes;
  • Work closely with internal cross-functional teams to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed;
  • Partner with internal cross-functional teams to understand customer goals and key performance metrics;
  • Leverage technical tools and quantitative data to achieve high customer satisfaction and renewal rates;
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues;
  • Adhere to established processes and workflows;

Job Details

Job Location

Makati City, Metro Manila

Employment Type

Full-Time

Job Category

Sales & Marketing

Work Schedule

Day Shift

Position Level

Manager

Job Perks

HMO

Mosaic Solutions
Company Size
51-200 Employees
Industry
Information Technology
Company Perks

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