Qualifications

Min. Work Experience

3 years

Educational Attainment

College Degree

  • Bachelor's degree in Business Administration/Communication/Public Relations/similar field; 
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations; 
  • Dynamic personality, able to effectively engage and influence a variety of audiences at all levels of a business;
  • Focused on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables;
  • Passionate about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients;
  • Project and program management experience is a plus; knowledge of key concepts including phases, plans, deliverables, scope and tasks;
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations;
  • Demonstrated ability to work independently and remain motivated;
  • Working knowledge of computers and Microsoft Office Suite;
  • Ability to identify and resolve the issues on the spot to ensure that flow of work proceeds smoothly;
  • Ability to work under pressure and deliver accurate results;
  • Should have an eye for detail and identify possible errors.

Skills Required
Communication skills; Excellent time management and organizational skills are vital while completing the work on the given deadline (Expert)
Time management skills (Expert)
Organizational skills (Expert)
Job Description

Account managers are responsible for managing all aspects of our client relationships. Responsibilities include a wide variety of tasks such as managing the overall client relationship, providing updated reporting and ensuring we get accurate data from clients, interfacing with Mosaic’s analysts on behalf of the clients and ensuring the smooth flow of work.

  • Work closely with clients to identify needs, including workflows and processes; consult on best practices for solutions and setup;
  • Prepare and deliver effective client presentations and internal presentations, including stakeholders at all levels of the organization;
  • Deliver weekly, monthly and quarterly status and results presentations to internal and external teams;
  • Identify new opportunities from within existing accounts, partnering with the Business Development team to aid in increasing revenue;
  • Ensure a deep enough understanding of clients’ needs to head off potential issues before they become problems;
  • Manage multiple accounts; develop positive working relationships with all customer touch points;
  • Drive client retention, renewals, upsells and client satisfaction;
  • Work closely with internal partners on day-to-day operational processes;
  • Work closely with internal cross-functional teams to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed;
  • Partner with internal cross-functional teams to understand customer goals and key performance metrics;
  • Leverage technical tools and quantitative data to achieve high customer satisfaction and renewal rates;
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues;
  • Adhere to established processes and workflows;

Job Details

Job Location

Makati City, Metro Manila

Employment Type

Full-Time

Job Category

Sales & Marketing

Work Schedule

Day Shift

Position Level

Manager

Perks

HMO, Retirement Plan, Paid Time Off

HMO

Information Technology

51-200 Employees

Mon - Sat, 09:00 AM - 06:00 PM

Office Number

0998 5929347

Mosaic is rapidly becoming the gold standard for inventory control and profit optimization solutions for the Hospitality Industry.

Mosaic offers its profit optimization solutions, consultative services and business intelligence/data analytics across Asia and Africa, with our headquarters in Manila.  Currently, we have clients in six countries, with expansion plans underway in many more, including the United States, Canada, Australia and New Zealand.

Mosaic provides the following products and services to our clients, including some of the most well-known hotels, casinos, restaurants and bars in our region.

  • Inventory Management for Food and Beverages, including Draught Beer Flow Monitoring
  • Point of Sale System
  • Purchasing System
  • Business Intelligence / Analytics
  • All of our products are integrated, providing the only fully integrated restaurant management solution, that also includes an automated physical inventory product, across our region.

Mosaic is the exclusive partner to Sculpture Hospitality for inventory management solutions, leveraging their 30+ years of experience in providing services to more than 50,000 F&B outlets worldwide. Mosaic uses Sculpture’s proprietary software to perform on-premise food and beverage inventory audits.  Combining this service with Mosaic’s other solutions allows us to reduce losses and increase profits for our clients. Additionally, we offer our back-office services to Sculpture’s base of 300+ franchisees around the world. 

Come join an exciting, industry-leading, multi-national company utilizing cutting-edge, disruptive technology to revolutionize the hospitality software solutions space!  Come join Mosaic Solutions!