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Workforce Planner (0796)

Cambridge University Press & Assessment | Manila

Makati City, Metro Manila

Hiring until January 19

Refer & Earn

Up to PHP 8,000

Job Description

Job Purpose

The Workforce Planner prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.

The role requires collaboration with various requestors to streamline, and provide insight and recommendation to aid data-driven decision making and the identification of opportunities to improve. Knowledge of Power BI and advanced Excel skills, and/or other recognised management intelligence tools, is essential.

Principal Duties

  • Creates reports and dashboards on historical data and forecasting results from applicable systems.
  • Analyzes data and recommends talent management solutions for implementation.
  • Monthly, weekly, daily and half-hourly forecasting of inbound/outbound call volumes and staffing requirements based on historical call trends and business growth goals.
  • Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.
  • Maintains holiday patterns forecasts to ensure effective coverage for holidays.


Educational Attainment

College Graduate

Min. Work Experience

2 years

Qualification Summary

Knowledge and Experience

  • Experience using software to build and maintain complex forecasting models.
  • Knowledge in data analysis with advance Excel Skills and must be familiar in using Power BI.
  • Strong fundamental knowledge in MS Office, Coding and Automations (including Calculations, Formulas, Pivot Tables, Graphs and Macros).
  • Ability to gather and evaluate information from multiple sources
  • Liaise with internal stakeholders, gather reporting requirements and build intuitive visual representations (charts) to display data 
  • Good attention to detail and excellent data analysis skills 
  • Excellent communication skills, both written and oral

Job Details

Employment Type


Position Level


Work Schedule


Job Category

Computer & IT




About Cambridge University Press & Assessment | Manila

We help millions of people worldwide to open opportunities and unlock their potential.   We are a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. We’re driven by a simple mission – to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. And that’s why every year we give millions of people the support they need to unlock their potential.   From teachers and learners to researchers and academics, we help to build confidence...